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Hi
Can you advise if due to Covid 19 this stay will be impossible then you can offer another period to use this voucher?
Thanks
Izabela, 10:47, 05/06/20
Hi Izabela,
Thanks for getting in touch!
While we hope every business we work with will be able to reopen and keep trading, I understand your concern here and we’ve made sure our guarantee covers this.
If you buy something for your favourite business and your voucher can’t be used, we’ll give you itison credit to the value of that voucher for a full 12 months from the date of issue.
To find out more about how itison credit works, just head to https://help.itison.com/hc/en-gb/articles/360012727819-How-does-itison-credit-work-.
Stay positive and keep safe!
Rachael, itison Customer Support, 11:24, 05/06/20
Can you tell me if there is availability for Saturday 5 September for two nights please
Lynn, 13:19, 01/07/20
Hi Lynn,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 13:50, 01/07/20
Great thanks, can I buy two vouchers to book consecutive nights ?
Lynn, 14:47, 01/07/20
Hi Lynn,
Thanks for getting back in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 15:41, 01/07/20
Is there parking available?
Frederickgibson, 20:27, 09/07/20
Hi Frederick,
Thanks for getting in touch!
To check parking facilities before buying a voucher, please contact Mercure Liverpool Atlantic Tower Hotel directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 09:16, 10/07/20
Is it a sit down cooked breakfast? As we stayed in the Mercure in Ayr on the 31july to Sunday 2 Aug and although advertised as a cooked breakfast all we got was a brown bag left outside our room door the contents were 1 hot roll (look warm) fruit and a muffin and a carton of orange juice at 8.30
Alan, 11:21, 03/08/20
Hi Alan,
Thanks for getting in touch!
To check the breakfast options available before buying a voucher, please contact Mercure Liverpool Atlantic Tower Hotel directly and they'll be happy to discuss.
I hope this helps!
Wallis, itison Customer Support, 11:37, 03/08/20
Can this deal be booked for a weekend?
Thanks Alan
Alan, 11:37, 03/08/20
Hi Alan,
Thanks for getting in touch!
I’m happy to let you know there are options available for Friday stays at £85 and Saturday stays at £119.
I hope this helps!
Wallis, itison Customer Support, 11:39, 03/08/20
Is it valid until the end of September
Thanks Alan
Alan, 11:38, 03/08/20
Hi Alan,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until the 30th of September 2020.
I hope this helps!
Wallis, itison Customer Support, 11:39, 03/08/20