Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Can you take a dog?
Elaine, 14:25, 12/01/18
Hi Elaine,
Thanks for getting in touch.
You're welcome to take a maximum of 2 dogs - they are permitted in 3 bed lodges only and requires a £50 cleaning charge; payable directly to Natural Retreats.
I hope this helps!
Jenny, itison Customer Support, 14:46, 12/01/18
Hi what happens if I buy the deal but cannot get the dates required
thanks
Raymond, 18:46, 12/01/18
Hi Raymond,
Thanks for getting in touch!
If you're unable to secure the booking of your choice, a full refund can be requested within 14 days of the vouchers purchase.
Enjoy your stay!
Ruth, itison Customer Support, 09:17, 13/01/18
Hi - do you book through the website or call?
16:15, 29/01/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know you'll book your stay by phone after you've placed your order. All the details you need to do so will be provided in the How to Book section of your voucher.
I hope this helps!
Gillian, itison Customer Support, 16:24, 29/01/18