Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
When is the voucher available till
20:39, 06/11/19
Hi there,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used from Monday 6th January until Sunday 15th March 2020, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:19, 07/11/19
Hi I,m wondering if this hotel is suitable for disabled? And if they have rooms on a ground floor if they don’t have lifts
Thank you
Claire, 18:23, 07/11/19
Hi Claire,
Thanks for getting in touch!
The Bank have confirmed there are bedrooms on the ground floor, but there are two steps to enter the main building and two steps into rooms on the ground floor. They'd recommend giving them a call directly, on 01333 310189, to discuss further before buying a voucher.
I hope this helps!
Courtney, itison Customer Support, 18:32, 07/11/19
Is there parking available close to the hotel?
Wilma, 20:50, 08/11/19
Hi Wilma,
Thanks for getting in touch!
I'm happy to confirm there is on-street parking nearby and a local car park. You're welcome to contact The Bank directly, on 01333 310189, if you'd like to discuss this further.
I hope this helps!
Courtney, itison Customer Support, 12:26, 09/11/19
What is car parking availability?
20:55, 08/11/19
Hi there,
Thanks for getting in touch!
I'm happy to confirm there is on-street parking nearby and a local car park. You're welcome to contact The Bank directly, on 01333 310189, if you'd like to discuss this further.
I hope this helps!
Courtney, itison Customer Support, 12:26, 09/11/19
Stayed with you before in room 6. This time l want twin is this possible for this room . Thanks.
Lorraine, 13:42, 05/12/19
Hi Lorraine,
Thanks for getting in touch!
I'm happy to let you know this deal is valid for a classic double or twin standard room, and you'll be able to state your preference when you make a booking directly with the Bank.
I hope this helps!
Gillian, itison Customer Support, 14:10, 05/12/19