Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Are you able to use this deal on a Friday or is there an extra supplement charge?
Thanks
Lindsey
10:18, 09/10/17
Hi Lindsey,
Thanks for getting in touch!
This voucher is valid 7 days a week; subject to availability, a supplementary charge of £35 per room per night is required for Friday and Saturday stays; payable directly to hotel.
I hope this helps.
Jen, itison Customer Support, 10:55, 09/10/17
Hi interested in booking the place in Edinburgh could you tell me if it has availability from the 15th to the 17th December and how much this would cost? Thank you
Shona, 12:02, 09/10/17
Hi Shona,
Thanks for getting in touch!
If you'd like to check specific availability before you buy and the possibility of adding a third person to your booking, please contact The Place directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 12:31, 09/10/17
Also is there any rooms for 3 adults or would we have to book two separate rooms
Shona, 12:05, 09/10/17
Hi Shona,
Thanks for getting in touch!
If you'd like to check specific availability before you buy and the possibility of adding a third person to your booking, please contact The Place directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 12:31, 09/10/17
It says no children permitted is there an age limit on a child i.e. Is it Over 18s only
Mikey, 16:43, 09/10/17
Hi there,
Thanks for getting in touch!
I can confirm children are classed as under 18's.
I hope this helps!
Jen, itison Customer Support, 16:56, 09/10/17
When does the ,deal begin. There is an end date but no start date
Lynne, 08:10, 11/10/17
Hi Lynne,
Thanks for getting in touch!
This voucher is valid from point of purchase; subject to availability.
I hope this helps!
Jen, itison Customer Support, 09:27, 11/10/17
I contacted the hotel prior to buying the itison voucher for advice on availability on the 30th November for a twin room. I was told that they were not doing itison on that date as all the rooms were being held in reserve due to a function being on. There is nothing on your site regarding this date and am just happy it checked first. Very disappointed!
11:06, 13/10/17
Hi there,
Thanks for getting in touch, although I'm sorry to hear this.
If you'd like to drop us a line on support@itison.com we'll be happy to look into this further.
I hope this helps in the meantime.
Ruth, itison Customer Support, 11:24, 13/10/17
Are you able to add a dinner voucher
Catherine, 18:19, 18/10/17
Hi Catherine,
Thanks for getting in touch!
This offer is for an overnight stay only and doesn't include dinner. If you'd like to discuss adding an evening email and the cost involved, you're welcome to give the hotel a wee call on 0131 556 7575 and they'll be happy to let you know.
I hope this helps!
Ruth, itison Customer Support, 08:43, 19/10/17
Is there any car parking.?
Laurie, 18:55, 24/10/17
Hi Laurie,
Thanks for getting in touch!
I'm afraid parking is not available with this offer.
I hope this answers your question though!
Jen, itison Customer Support, 09:36, 25/10/17
Do you have 3 twin rooms available on saturday the 9th of december.
Janice, 09:32, 25/10/17
Hi Janice,
Thanks for getting in touch!
If you'd like to check specific availability before you buy, please contact The Place directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 09:39, 25/10/17
Are you able to get a refund for this voucher, as the hotel has basically no availability until next year for the weekend?
12:41, 25/10/17
Hi there,
Thanks for getting in touch!
Please drop us an email at support@itison.com and we'll be happy to look into this for you!
Jen, itison Customer Support, 12:57, 25/10/17
Hi is this hotel near any train stations thanks
Sharon, 21:15, 30/10/17
Hi Sharon,
Thanks for getting in touch!
You can see the location of the hotel on a map by heading to https://www.google.co.uk/maps?q=34+York+Place,+EH1+3HU.
It's about a 5-10min walk from Edinburgh Waverley station.
I hope this helps!
Gillian, itison Customer Support, 08:59, 31/10/17