Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
How much extra would it be to add two kids, a dog and upgrade to a cottage? Thanks
08:06, 03/04/18
Hello,
Thanks for getting in touch.
Max of 2 children under 12 permitted; a supplementary charge of £20 per child per night applies and includes a camp bed and breakfast; payable directly to hotel. Ages 12+ are classed as adults. Cots are provided free of charge on request.
Max of 1 large dog or 2 small dogs are permitted at a supplementary charge of £10 per pet per night; payable directly to hotel. Pet friendly rooms are limited; please discuss directly with hotel.
To discuss the cottage upgrade charge, please contact the hotel directly and they'll be happy to discuss this with you.
I hope this helps.
Jen, itison Customer Support, 09:06, 03/04/18
Hello can you use this offer for a Saturday night stay please Thanks Helen
Helen, 17:55, 04/04/18
I've just read the small print could I pay a surcharge?
Helen, 17:57, 04/04/18
Hi Helen,
Thanks for getting in touch!
This voucher is valid to use 7 days a week; subject to availability.
I hope this helps.
Jen, itison Customer Support, 08:59, 05/04/18
Hi. Do you know if the hotel has availability on 21st and 22nd April before I buy this offer?
Melanie, 12:45, 09/04/18
Hello
Thanks for getting in touch.
itison don't have access to the hotels booking systems to advise on specific availability within the offer period - please just contact them directly on 01890 860 257 and they'll be happy to advise prior to purchase.
Otherwise, we offer a full refund within 14 days of the vouchers purchase if you can't get a booking to suit.
I hope this helps!
Jenny, itison Customer Support, 12:50, 09/04/18
Do you have a twin room in this offer, please?
21:07, 15/04/18
Hi there,
Thanks for getting in touch!
I'm afraid this voucher is valid for a stay in a classic double room only. A 2 bedroom cottage is available for a supplementary charge, and you're welcome to discuss the supplement and availability directly with the hotel.
I hope this helps.
Ruth, itison Customer Support, 08:52, 16/04/18
Is there availability in November or December 2019.
15:08, 23/10/19
Hi there,
Thanks for getting in touch!
To see our current deal for this hotel, just head to https://www.itison.com/Aberdeen/deals/4-the-wheatsheaf-stay-borders-valid-7-days.
I hope this helps!
Gillian, itison Customer Support, 15:13, 23/10/19