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I was going to buy this deal as a surprise for my sons 12th birthday but note that it says no children. Is there an age restriction or if it is anyone under 16?
Michelle, 09:44, 03/05/19
Hi Michelle,
Thanks for getting in touch!
Fairmont St Andrews have confirmed children are classed as under 12 years old, so this deal should be suitable for your son's birthday.
I hope this helps!
Courtney, itison Customer Support, 10:36, 03/05/19
Hi can I present the bar code on my phone instead of a print out voucher.
Catherine, 20:11, 03/05/19
Hi Kay,
Thanks for getting in touch!
I can confirm it is a term of this deal that vouchers must be printed for redemption, and we do advise printing your voucher to avoid disappointment. If you'd like to discuss the possibility of showing your voucher on a mobile device you're welcome to contact the Fairmont directly and they'll be happy to advise.
I hope this helps.
Rachael, itison Customer Support, 09:44, 04/05/19
Despite trying on numerous occasions I have been unable to get through to book. Any advice?
Regards
Sue
Sue, 10:31, 29/05/19
Hi Sue,
Thanks for getting in touch!
I'm sorry you're struggling to arrange a booking with your voucher, but if you contact support@itison.com we'll be more than happy to lend a hand.
I hope this helps!
Courtney, itison Customer Support, 10:47, 29/05/19
Are you firm on eco date as not coming to St. Andrews until 10th August and exp on 6th
Melanie, 17:05, 01/06/19
Hi Melanie,
Thanks for getting in touch!
I'm afraid this voucher is valid until Tuesday 6th August, and can't be used after this date.
I hope this answers your question.
Courtney, itison Customer Support, 17:28, 01/06/19
Would it be possible to have a vegan afternoon tea with this deal?
Many thanks.
11:03, 02/06/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know vegan options are available with this deal. Just let the venue know your requirements when you make your booking.
I hope this helps!
Wallis, itison Customer Support, 09:50, 03/06/19
Hi, I know your hotel is very dog friendly, but will I be able to have my dogs with me when we are having our afternoon tea? Thanks
Anne, 17:36, 05/06/19
Hi Anne,
Thanks for getting in touch!
Fairmont St Andrews have advised pets aren't permitted in the dining or public areas.
I hope this answers your questions.
Courtney, itison Customer Support, 14:44, 06/06/19
Would gluten free be an option on this deal . Thanks
sandra, 17:00, 07/06/19
Hi Sandra,
Thanks for getting in touch!
I'm happy to let you know gluten/wheat free options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Gillian, itison Customer Support, 09:40, 09/06/19
Hi there, is this deal still available? Doesn’t say available or not available? Thank you
Kevin, 17:03, 12/06/19
Hi Kevin,
Thanks for getting in touch!
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 17:07, 12/06/19