Hello,

Thanks for your question.

Sadly multiple vouchers cannot be used on consecutive nights for this particular offer.

Jenny, itison Customer Support, 10:13, 09/10/17

Hello Neo,

Thanks for getting in touch.

This particular offer doesn't include a round of golf but you're welcome to discuss adding this activity during your stay directly with the hotel - this will be subject to their availability and charges.

Enjoy your stay!

Jenny, itison Customer Support, 11:51, 09/10/17

Hello,

Thanks for getting in touch.

The voucher is valid to use 7 days a week, until the 23 Dec 2017; subject to availability. Bookings should be secured by the 1st of December and there's a supplement of £30 for Saturday stays.

I hope this helps!

Jenny, itison Customer Support, 12:20, 09/10/17

Hello Darren,

Thanks for getting in touch.

A maximum of 2 children are permitted for this offer; ages 6 – 18 years require a supplementary charge of £36 per child per night including breakfast; payable directly to hotel at the time of your booking.

Enjoy your stay!

Jenny, itison Customer Support, 12:30, 09/10/17

Hello Scott,

Thanks for your question.

This particular offer is valid to use until the 23rd of December 2017 only.

We'll hopefully have a similar offer in the near future that will be more suitable for the dates you require.

Jenny, itison Customer Support, 09:18, 10/10/17

Hi June,

Thanks for getting in touch.

Your voucher includes access to the leisure facilities. Should you wish to book any spa treatments during your stay, please discuss this with the hotel at the time of booking - details on their treatments and prices can be viewed at http://www.standrewsbay.com/spa/treatments/

This will be payable directly to the hotel.

Enjoy your stay!

Jenny, itison Customer Support, 09:41, 11/10/17

Hi Frank,

Thanks for getting in touch, though sorry the Fairmont couldn't advise you of availability.

Bookings are online for this particular offer and we offer a full refund within 14 days of purchase if you're unable to secure the booking of your choice.

I've contacted you directly on your registered email address regarding your request to advise of further information and hope this helps.

Jenny, itison Customer Support, 11:06, 11/10/17

Hi Gail,

Thanks for getting in touch.

This isn't an excluded date from the offer but bookings for this particular deal are made online after the purchase of the voucher - you're welcome to contact the hotel to discuss availability prior to purchase and, if they're unable to advise, a full refund can be requested within 14 days of the vouchers purchase if you can't get the booking you want.

Enjoy your stay!

Jenny, itison Customer Support, 09:09, 12/10/17

Hi Ellen,

Thanks for getting in touch.

The link to book your experience is on your voucher - please just click the Book Online button to enter your booking request.

If you need any further help, please contact our Support Team directly - all contact details are on your voucher.

I hope this helps!

Jenny, itison Customer Support, 09:51, 30/10/17

Hello,

Thanks for your question.

This date is not excluded from the offer but all bookings must be made online following the link on your voucher after purchase.

If you're unable to secure a booking of your choice, a full refund can be requested within 14 days of your voucher purchase.

If you're unable to attend a secured booking, you can discuss changing this to another date in the offer period directly with the hotel, subject to their availability, though you risk forfeiting your voucher if you cancel within 72 hours of your booking.

Enjoy your stay!

Jenny, itison Customer Support, 08:59, 31/10/17

Hello Ashley,

Thanks for getting in touch.

This isn't an excluded date from this offer and a max of 2 children are permitted with this offer; ages 5 and under stay free, ages 6 – 18 years require a supplementary charge of £36 per night including breakfast; payable directly to hotel.

Please discuss your booking request directly with the hotel - if you're unable to secure the booking of your choice, a full refund can be requested within 14 days of purchase.

Enjoy your stay!

Jenny, itison Customer Support, 09:22, 08/11/17