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Is this for 3 or 4 nights??
How do I book my stay at the lodge?
Can I check what period is available before buying the voucher?
Keong, 18:47, 31/01/19
Hi Keong,
Thanks for getting in touch!
I'm happy to let you know we're offering vouchers for a 3 night (£239) OR 4 night (£319) midweek stay and bookings are made direct with the hotel after purchase.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this answers your queries!
Wallis, itison Customer Support, 10:02, 01/02/19
Are small dogs allowed?
Amanda, 18:02, 03/02/19
Hi Amanda,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £35 per pet; payable directly to Loch Lomond Waterfront Lodges.
I hope this helps!
Courtney, itison Customer Support, 09:04, 04/02/19
Hi I purchased the voucher and booked with the company (11th-14th Feb which are stated as excluded) however I have noticed that the booking email recieved states that its a single storey lodge (also stated as excluded) which is not ideal as there are kids in the party and seperate living and sleeping would have been better. The email also states the security deposit is £200 not £100 as advertised- I do not have disposable funds to stretch to £200. All the information above was only confirmed in the booking terms recieved after the booking was made which makes the booking non-refundable and I am unable to amend the booking. I am extremely disappointed and would like this to be addressed.
01:27, 08/02/19
Hi there,
Thanks for getting in touch although I'm sorry to hear you're having trouble with your booking.
If you need further assistance our customer support team are happy to help, just let us know at support@itison.com and we'll be happy to help.
Rachael, itison Customer Support, 09:17, 08/02/19
Hi. We were looking to book a 3 night stay arriving Monday 25th March departing Wednesday 27th. Would the voucher be valid for these dates?
Regards
Alan Dobbie
23:44, 15/02/19
Hi Alan,
Thanks for getting in touch.
I'm afraid voucher option 1 for a 3-night stay has now sold out, and we're unable to sell any more vouchers.
We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
Rachael, itison Customer Support, 10:54, 17/02/19
Are dogs welcome to stay? Thanks
10:28, 17/02/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay for a supplement of £35 per pet; payable directly to Loch Lomond Waterfront Lodges.
I hope this helps!
Rachael, itison Customer Support, 10:55, 17/02/19
Hi
I am interested in booking a family trip for my fathers 70th birthday there will be 6 adults and four children. Can this be accommodated?
Many thanks
Samantha, 20:04, 18/02/19
Hi Samantha,
Thanks for getting in touch!
I'm afraid this deal has ended, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Courtney, itison Customer Support, 09:12, 19/02/19