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Is the hot tub a private one or one that all the residents can use at anytime ?
Greg, 20:47, 20/09/19
Hi Greg,
Thanks for getting in touch!
I can confirm the hot tub can also be used by other guests, and you can choose your time slot at the time of booking.
I hope this answers your question!
Gillian, itison Customer Support, 16:04, 22/09/19
I would ideally be looking for a 2 night stay. Is the deal only for 1 night? Thank you.
Gillian, 13:01, 26/09/19
Hi Gillian,
Thanks for getting in touch!
Our deal is for a one night stay only, but you're welcome to contact the hotel directly on 01358 743300 to ask about the possibility and cost of extending your stay and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 13:05, 26/09/19
Can you clarify if you go for the dinner option is it in the main hotel, reading the notes it is not clear if you look at the 2020 voucher it indicates main hotel but small print talks of voucher for Dunes which is in the golf club
Stephen, 19:15, 29/09/19
Hi Stephen,
Thanks for getting in touch!
For the voucher which includes dinner, you'll receive a £25 allocation for dinner per person at the Dunes Restaurant & Bar.
I hope this helps!
Gillian, itison Customer Support, 08:47, 30/09/19
The voucher for 2020 on the main page indicates the cream tea or the £25 voucher of meal, however when i go to book for 2020 the £25 voucher option is not there is it still available for 2020 as I would like to book
Stephen, 13:46, 16/10/19
Hi Stephen,
Thanks for getting in touch.
I'm afraid the cream tea option is only available from October to December.
I hope this answers your question though.
Jen, itison Customer Support, 14:59, 16/10/19
What is the closing date for this offer?
15:30, 28/10/19
Hi there,
Thanks for getting in touch!
I'm afraid I can't say for sure exactly when this deal will come off sale, as it very much depends on sales. It should hopefully still be available to buy for at least the next week or so though.
I hope this helps!
Gillian, itison Customer Support, 16:20, 28/10/19
Hi is the deal in 2020
For an overnight stay in Macleod House or the lodge
Margaret, 15:48, 01/11/19
Hi Margaret,
Thanks for getting in touch!
I'm happy to let you know this deal is valid to use in Trump MacLeod House.
I hope this helps!
Wallis, itison Customer Support, 18:40, 02/11/19
When is the voucher valid till
21:38, 25/11/19
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid until Saturday 28th March 2020.
I hope this helps!
Jen
Jen, itison Customer Support, 09:29, 26/11/19
Hi, if I were to buy the option that included dinner, would the menu that stops at 5pm still be available? Or do we need to dine before 5 for dinner? Thanks in advance
Jenny, 17:14, 29/11/19
Hi Jenny,
Thanks for getting in touch!
I can confirm you can dine from 5pm and the evening menu will be available with option 2.
I hope this helps!
Jen, itison Customer Support, 10:00, 30/11/19
Hi I have purchased a voucher for 2 for bed and breakfast but would like to cancel the voucher as I would like to purchase a new one with the dinner option - is this possible
13:24, 22/12/19
Hi there,
Thanks for getting in touch!
Just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 15:15, 22/12/19