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Hi. Is the Italian Restaurant open during April. Days & times please? Thank you
Alison, 12:47, 12/02/19
Hi there,
Thanks for getting in touch!
For more information about dining at the hotel, please contact Mar Hall directly and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 13:07, 12/02/19
what are the available from and to dates
13:00, 12/02/19
Hi there,
Thanks for getting in touch!
This voucher can be used until the 30th April 2019, subject to the valid days, supplements and availability listed in the small print.
I hope this helps!
Gillian, itison Customer Support, 13:08, 12/02/19
Mar hall- how much for option 2 DBB
william, 13:55, 12/02/19
Hi William,
Thanks for getting in touch!
The second voucher option (which includes dinner) is £189.
I hope this helps!
Gillian, itison Customer Support, 13:59, 12/02/19
Hi. I have a promo code for 10% off my next purchase. When applied to my order the discount is deducted but when I enter card details to go ahead with my order I am told it has been unsuccessful. Can you help me sit this problem please?
Leighann, 20:25, 20/02/19
Hi Leighann,
Thanks for getting in touch
I'm afraid we don't have a record of your order attempt to investigate why it's not completing, but if you can ideally send a screenshot of the error message to support@itison.com directly we'll be happy to look into this for you.
I hope this helps!
Gillian, itison Customer Support, 09:26, 21/02/19
What if I buy the voucher, but the is no availability at the hotel for our dates?
Jean, 08:58, 26/02/19
Hi Jean,
Thanks for getting in touch!
I’m happy to let you know we do offer a full refund on unused vouchers within 14 days of their purchase, so if you can't secure a suitable date just drop us a line on support@itison.com and we'll be happy to help.
I hope this answers your query!
Ruth, itison Customer Support, 09:01, 26/02/19
Hello, does this include a round of golf?
Cheers,
Andy
18:10, 04/03/19
Hi Andy,
Thanks for getting in touch!
I'm afraid this particular deal doesn't include a round of golf, however this could be added to your stay when making your booking with the hotel.
I hope this helps!
Wallis, itison Customer Support, 08:22, 05/03/19
Hi there I was looking to purchase this as a gift but they have a 20 month old son,if required would he be able to join them in this stay?
victoria, 08:07, 07/03/19
Hi Victoria,
Thanks for getting in touch!
I can confirm a max of 2 children are permitted and under 5s stay free.
I hope this helps!
Rachael, itison Customer Support, 08:58, 07/03/19
Is there still availability for this deal for tomorrow night please? Thank you
12:58, 08/03/19
Hi there,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Mar Hall directly and they'll be happy to discuss.
I hope this helps!
Ruth, itison Customer Support, 13:24, 08/03/19
Hi is there a time limit on this purchase I was looking to book the end of April.
19:51, 20/03/19
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid until Tuesday 30th April 2019; subject to availability.
I hope this helps!
Ruth, itison Customer Support, 07:53, 21/03/19