Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
What is in the goodie bag
19:33, 04/11/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know the spa gift is a Festive goodie bag worth £15.
I hope this helps!
Caitlin, itison Customer Support, 12:46, 05/11/22
Are we able to see dates available before booking as I can only go at weekends ?
Thanks
Louise, 20:57, 04/11/22
Hi Louise,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Old Course Hotel directly and they'll be happy to discuss. Just make sure to mention that you'll be using an itison voucher.
I hope this helps!
Caitlin, itison Customer Support, 12:56, 05/11/22
Can you get package for spa, glass of bubbly and lunch?
08:42, 05/11/22
Hi there,
Thanks for getting in touch!
I'm afraid Option 2 doesn't include a glass of bubbly, but you're welcome to contact Old Course Hotel directly to discuss the possibility and cost of adding this to your visit and they'll be happy to advise.
I hope this helps!
Caitlin, itison Customer Support, 13:01, 05/11/22
Is it possible to have spa access, a treatment, and lunch please?
dianne, 07:46, 07/11/22
Hi Dianne,
Thanks for getting in touch.
I'm happy to let you know the Winter Escape voucher option includes 2 hour spa access, lunch and a goodie bag.
To discuss the possibility of adding a treatment to your voucher you're welcome to get in touch with the team at Old Course Hotel directly and they'll be happy to advise.
I hope this helps!
Hannah, itison Customer Support, 08:29, 07/11/22
Is there a discount on treatments if you choose a package as it appears the cost of a 2hr Spa visit on the hotels website is the same cost
Dina, 14:19, 09/11/22
Hi Dina,
Thanks for getting in touch!
This is one of our Spotlight features, where we promote what we think are great, local experiences that our members might not know about.
These features don't always include a saving, but we will always display them as Spotlight rather than discounted to help make sure this is clear.
I hope this helps!
Lucy, itison Customer Support, 15:22, 09/11/22
Are Fogs welcome on the 3night deal for 2 ?
Astrid, 09:54, 13/11/22
Hi Astrid,
Thanks for getting in touch.
I'm afraid this particular deal does not include an overnight stay. This deal includes a spa package for one at Kohler Waters Spa within the 5* Old Course Hotel and no pets are permitted.
I hope this answers your question though,
Lucy, itison Customer Support, 11:12, 13/11/22
I’ve checked the information and can’t find anything related to having a dog with us?
Astrid, 09:57, 13/11/22
Hi Astrid,
Thanks for getting in touch.
I'm afraid pets are not permitted at the Kohler Waters Spa within the 5* Old Course Hotel.
I hope this answers your question though,
Lucy, itison Customer Support, 11:18, 13/11/22