29-43 Chapel Street, AB10 1SQ
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is there a car park at this hotel
Audrey, 09:35, 16/09/20
Hi Audrey,
Thanks for getting in touch!
Holiday Inn Express has confirmed there is limited free parking available at the hotel; provided on a first come, first serve basis.
I hope this helps!
Courtney, itison Customer Support, 10:15, 16/09/20
Hi, terms and conditions say no children permitted? So no kids?
Beth, 22:08, 01/10/20
Hi Beth,
Thanks for getting in touch!
I'm afraid children aren't permitted with this deal.
I hope this answers your question though.
Wallis, itison Customer Support, 09:26, 02/10/20
How do I book online with this voucher?
16:01, 31/10/20
Hi there,
Thanks for getting in touch.
You'll be able to check availability and make a booking by telephone immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 16:30, 31/10/20
Is there parking for disabled people
Mrs, 16:17, 09/05/21
Hi there,
Thanks for getting in touch!
For information about parking, please contact Holiday Inn Express Aberdeen City Centre directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:49, 10/05/21
Is free parking available at the hotel ?
14:38, 21/05/21
Hi there,
Thanks for getting in touch!
For information about parking, please contact Holiday Inn Express Aberdeen City Centre directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 15:01, 21/05/21
Where do I see if you have my dates for booking
08:10, 24/06/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking by phone immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 08:49, 24/06/21
Hi can we book 2 nights with itison or do we have to book the 2nd night direct with hotel
June, 19:45, 21/07/21
Hi June,
Thanks for getting in touch.
I can confirm multiple voucher purchases are permitted but cannot be used on consecutive nights.
However, your stay extended for a supplementary charge per room per night; please discuss directly with hotel.
I hope this helps!
Jen, itison Customer Support, 09:15, 22/07/21
Can you stay for 4 nights and if so, do you just buy 2 x 2 nights vouchers?
Fiona, 23:06, 02/08/21
Hi Fiona,
Thanks for getting in touch!
I can confirm multiple voucher purchases are permitted but I'm afraid cannot be used on consecutive nights.
However, I hope this helps answer your question!
Jen, itison Customer Support, 07:34, 03/08/21
Is there a car park
18:20, 13/08/21
Hi there,
Thanks for getting in touch!
For information about parking, please contact Holiday Inn Express Aberdeen City Centre directly and they'll be happy to advise.
I hope this helps!
Hannah, itison Customer Support, 13:02, 16/08/21
When does the deal finish.
Thanks , Judith
Judith, 21:16, 14/08/21
Hi Judith,
Thanks for getting in touch!
I can confirm vouchers are valid until Thu 30 Dec 2021, and this deal should be available to buy for another few weeks; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:26, 16/08/21
Can you book for 4 nights.
09:29, 04/09/21
Hi there,
Thanks for getting in touch!
Our vouchers are for an overnight or 2-night stay, but I'm afraid multiple vouchers cannot be used on consecutive nights.
I hope this answers your question though.
Wallis, itison Customer Support, 09:34, 06/09/21
Hi is dogs allowed?
Stuart, 02:24, 11/09/21
Hi Stuart,
Thanks for getting in touch!
I can confirm a max of 2 pets are permitted at a supplementary charge of £10 per night plus a £10 deposit per stay; payable directly to hotel. Please note pet owners are responsible for their animals at all times and the hotel reserve the right to make a charge for any damage caused.
I hope this helps!
Courtney, itison Customer Support, 09:30, 13/09/21
Is this valid or are there supplementaries on Friday and Saturday nights?
16:36, 13/10/21
Hi there,
Thanks for getting in touch!
I'm happy to confirm you can stay on a Friday or Saturday, subject to availability, and there's no supplement for doing so.
I hope this helps!
Gillian, itison Customer Support, 16:47, 13/10/21
i have a voucher can i use this to book 2 nights 18th and 9th of October 21
13:10, 14/10/21
Hi there,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 13:20, 14/10/21
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Voucher is valid from Thur 1 Oct 2020 until Thu 30 Dec 2021, 7 days subject to availability.
Excludes 24 Dec 2020 - 25 Apr and 24-26 Dec 2021.
Voucher must be booked by Thu 16 Dec 2021 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 72 hours of your booking.
Multiple voucher purchases permitted.
Multiple vouchers cannot be used on consecutive nights.
Early check-in 12noon, late check-out 12noon.
Standard double or twin room available.
Rooms can be upgraded and stay extended for a supplementary charge per room per night; please discuss directly with hotel.
Please note breakfast with be served following the current Government guidelines.
No children permitted.
Max of 2 pets are permitted at a supplementary charge of £10 per night plus a £10 deposit per stay; payable directly to hotel. Please note pet owners are responsible for their animals at all times and the hotel reserve the right to make a charge for any damage caused.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.