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Can I take my two babies?
12:12, 23/01/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know children are welcome at the hotel.
Those aged 3-14 years old require a supplementary charge of £25 including dinner and breakfast; payable directly to the hotel.
The max number of children permitted will be determined by room size.
You're welcome to get in touch with the team at Radstone Hotel directly on 01698 791111 and they'll be happy to advise further.
I hope this helps!
Hannah, itison Customer Support, 14:56, 23/01/22
Hi , I am trying to book a 1 night stay for 2 with a £100 gift voucher I got last year as a gift for my 60th birthday but couldn't use due to covid then ill health. I cannot see how to use my voucher as when I want to buy it just asks for my credit card details. My voucher expires on the 19th Feb but we want to book for the 26th of Feb. My 61st birthday is on 22nd Feb so this is close enough. Can you please help me as I am worried my voucher is expiring soon.Thank you. Anne Hyland Ross
20:16, 03/02/22
Hi Anne,
Thanks for getting in touch, although I'm sorry to hear you are having trouble using your gift card.
Your gift card simply needs to be used to order a voucher before its expiry date - whichever voucher you choose will subsequently have its own validity period. So as long as you use your gift card before 19th February you have no need to worry!
To apply your gift card at our checkout, just head to itison.com. Once you’ve found the deal you’d like, select Buy Now. You can then select 'Add a gift card, promo code or itison credit' after confirming how many vouchers you'd like to buy.
You might find your code comes up automatically and you can select Use This Code. Otherwise, just type it in as it shows and select Enter Code. Your order total will update and you can continue to the payment section.
If you are still having trouble with this, please email us as support@itison.com and we'll be happy to help!
Laura, itison Customer Support, 10:16, 04/02/22