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It isn’t giving the option for location, when I click on the link it offers me Aberdeen and Inverness but none of the others o offer, it was Falkirk I was looking for
Margaret, 12:37, 13/03/19
Hi Margaret,
Thanks for getting in touch, though I'm sorry for any confusion.
You should now be able to buy the correct voucher option at the checkout.
I hope this helps!
Ruth, itison Customer Support, 14:56, 13/03/19
Falkirk is the only suitable venue. How do you choose this venue?
22:45, 17/03/19
Hi there,
Thanks for getting in touch!
You'll be able to pick your location when booking your voucher directly with the Bannatyne Spa following the instructions printed on your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 10:07, 18/03/19
Hi. Is there an option to add on lunch?
17:32, 05/04/19
Hi there,
Thanks for getting in touch!
Our vouchers are for spa access and massage only, but you're welcome to contact Bannatyne Spa Dunfermline directly on 0344 477 4777 to discuss the possibility and cost of adding lunch.
I hope this helps!
Wallis, itison Customer Support, 10:34, 07/04/19
Hello,
We are hoping to book this deal for a group of 6 on a hen party for the 11th of May.
If the specific spa is unavailable on that day, would you offer a refund of the voucher?
Thank you
18:40, 18/04/19
Hi there,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 12:13, 19/04/19
On your description of the deal, a choice between a massage or a facial is stated. However, on my voucher after purchase it only says massage. Can you clarify this please as I would prefer a facial. Thank you
17:18, 23/04/19
Hi there,
Thanks for getting in touch!
I can confirm this offer is valid for a spa day for one or two with the choice of a Swedish massage or facial plus use of facilities. I'm sorry for any confusion, but we've updated our vouchers to make this more clear.
I hope this helps!
Courtney, itison Customer Support, 10:18, 24/04/19