Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is this available to pick up during lockdown?
claire, 09:37, 12/02/21
Hi Claire,
Thanks for getting in touch!
Yes, takeaway is also an option on this deal.
I hope this helps!
Gillian, itison Customer Support, 10:19, 12/02/21
Are there vegetarian options?
sylvia, 09:04, 19/05/21
Hi Sylvia,
Thanks for getting in touch!
I'm happy to let you know vegetarian options are available. Just let the venue know your requirements when you make your booking.
I hope this helps!
Gillian, itison Customer Support, 09:32, 19/05/21
Do you need to book ?
11:49, 27/05/21
Hi there,
Thanks for getting in touch.
I can confirm advance booking is required.
I hope this helps!
Jen, itison Customer Support, 12:32, 27/05/21
This is for a gift does it matter that it’s in my name ?
SHONA, 20:18, 02/06/21
Hi Shona,
Thanks for getting in touch!
I'm happy to let you know your voucher won't have your name on it, and if it helps, you can gift your voucher from your account on our website. To view your order, just head to itison.com/my/complete_orders/.
Select Give this Voucher as a Gift, and you’ll be asked to enter your name, your recipient’s name, and a gift message.
If you want to print the voucher to give as a gift, select Save Gift and then Print Voucher. Your message should show at the top of the voucher, and you can select Print to go ahead.
If you’d rather email the voucher to your recipient, just enter their email address before selecting Save Gift. It’ll be sent to them right away.
I hope this helps!
Wallis, itison Customer Support, 08:47, 03/06/21
I hat price is it with prosecco
07:51, 07/06/21
Hi there,
Thanks for getting in touch!
I’m happy to let you know the option to add prosecco costs £29 for two people of £58 for four people.
I hope this helps!
Wallis, itison Customer Support, 09:34, 07/06/21
Is this still available
11:10, 04/07/21
Hi there,
Thanks for getting in touch!
I'm afraid this is an older deal that has ended, but we've some great deals in the pipeline - I'm sure a similar deal will pop up soon!
Gillian, itison Customer Support, 09:02, 05/07/21
Hi
I was gifted a voucher for afternoon tea for two and have missed the deadline to book due to being I’ll with Covid. I have asked Brewhemia if it would be possible to still book and they have said no. Is it possible for you to extend the voucher at all please? I spend a lot of money on ItIsOn and would hate to miss out on this due to being unwell. Can you please advise?
Thanks
Claire
claire, 11:00, 11/04/22
Hi Claire,
Thanks for getting in touch, though I'm sorry to hear the circumstances.
The decision to accept a voucher after the expiry date has passed lies with the venue directly, rather than itison.
If you’re unable to use a voucher in future, we’d ideally ask that you let us know as early as you can and before any book-by or expiry dates. We’ll hopefully then be better placed to try and help.
I'm sorry we can't help further on this occasion.
Courtney, itison Customer Support, 11:44, 11/04/22