We have a child aged 5. Will they provide an additional bed in a room free of charge for our daughter?
Maria, 19:55, 14/01/20
Thanks for getting in touch!
I can confirm a max of 2 children are permitted; children are classed as ages 5 – 12 years and are charged at half the price of adults including breakfast. Additional beds and cots are not available and children are required to share existing bedding.
Is the hotel actually open? I have called and called their number for days now and have never had anyone answer the phone
Lynn, 12:28, 10/03/20
Thanks for getting in touch although I'm sorry to hear you've been having trouble.
I can confirm the hotel is opened and I just managed to get through to them on 01479 872597 so you're welcome to give them another wee try. Alternatively, our customer support team are happy to help at [email protected]
Overnight stay for two with £30 food and drink voucher and breakfast OR
2 night stay for two with £30 food and drink voucher and breakfast both mornings
Choice of dates: Feb - April OR May
Feb - Apr options: Voucher is valid until Thu 30 Apr 2020, 7 days; subject to availability. Voucher must be booked by Tue 31 Mar 2020 (we don’t want you to miss out!).
May options: Voucher is valid from Sat 2 May 2020 until Fri 29 May 2020, 7 days; subject to availability. Excludes 8, 13 - 17, 19 - 22 and 24 - 28 May 2020. Voucher must be booked by Thur 30 Apr 2020 (we don’t want you to miss out!).
A supplementary charge of £20 is required for Saturday stays; payable directly to hotel.
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted. Multiple vouchers can be used on consecutive nights; subject to availability.
Check-in 3pm, check-out 11am.
Standard double or twin room available.
Rooms can be upgraded for a supplementary charge per room per night: garden view room - £10, garden view king - £15; payable directly to hotel.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Dinner options: Includes £30 food and drink voucher against any menu in restaurant or bar. Vegetarian, gluten / wheat free options are available.
Max of 2 children permitted; children are classed as ages 5 – 12 years and are charged at half the price of adults including breakfast. Children ages 0 – 4 years are free of charge. Additional beds and cots are not available and children are required to share existing bedding.
Max of 2 pets are permitted at a supplementary charge of £12 per pet per night; payable directly to hotel.
Wheelchair access available.
Advanced booking required or risk forfeiting your voucher.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers can be presented on mobile device or printed for redemption; please show your voucher on arrival.
Voucher is not exchangeable for cash or valid with any other offers.