Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
In the checkout section which is the one for Dark Berries only? Two sections say Berries and LIME. Thank you
Alison, 10:55, 19/06/20
Hi Alison,
Thanks for getting in touch!
I'm afraid there's not an option for Scottish Dark Berries only, but Option 2 includes 6 x 500ml bottles of Scottish Dark Berries and 6 x 500ml bottles of Scottish Red Berries & Lime.
I hope this answers your question!
Courtney, itison Customer Support, 11:51, 19/06/20
I would like this delivered free to my home address.
11:18, 19/06/20
Hi there,
Thanks for getting in touch!
I'm happy to confirm this offer includes free P&P to UK addresses including Highlands and Islands. You'll be able to enter your delivery details on the Lost Orchards website once you've purchased a voucher.
I hope this helps!
Courtney, itison Customer Support, 11:53, 19/06/20
Hi , looks like options 2 and 3 are sold out already ! Will option 3 be available on this deal again. I’d love to order it.
Thanks
Shirley, 21:19, 19/06/20
Hi Shirley,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 09:34, 22/06/20
Will this offer be available again soon looks like it is sold out ?
Angela, 11:48, 21/06/20
Hi Angela,
Thanks for getting in touch!
I'm afraid this deal has ended and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar deal will pop up soon!
Jen, itison Customer Support, 09:35, 22/06/20
Just puzzled as to why having paid the £19 for a £29.50 unit - with free postage - I am charged £0.45 at checkout? One of the advantages of this sytem is to use ITISON and not have to give payment details for every transaction to a new supplier
Mark, 16:51, 28/06/20
Hi Mark,
Thanks for getting in touch.
I'm sorry you had some trouble using your vouchers with Lost Orchards Cider.
I'm happy to let you know you should now be able to use your vouchers without any additional cost at check-out, but if I can lend a hand with anything else, just email us at support@itison.com.
I hope this helps!
Wallis, itison Customer Support, 13:14, 02/07/20
Hi — I wanted to order a mixed case — 4x of each — but when I reached the checkout I had only 12x Apple ??? — no option as far as I could see — so cancelled my order !?!?
17:13, 28/06/20
Hi there,
Thanks for getting in touch.
I'm sorry you had some trouble placing your order, but I believe our Customer Support team has gotten back to you directly.
I hope this helps!
Wallis, itison Customer Support, 13:12, 02/07/20