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Do u have availability for tomorrow ?
Rachael, 09:15, 07/08/18
Hi there,
Thanks for getting in touch!
This voucher is valid to use from Sun 2 Sept 2018, so I'm afraid it can't be used for an August booking.
I hope this answers your question.
Courtney, itison Customer Support, 09:22, 07/08/18
There doesn’t seem to be a room choice
grant, 13:11, 07/08/18
Hi Grant,
Thanks for getting in touch.
The voucher is valid for a Castle or Superior double rooms and the phone booking instructions are provided on your voucher after purchase.
I hope this helps!
Jenny, itison Customer Support, 13:19, 07/08/18
Hi, I only have a specific date available to stay here - can i check availability for that date before i buy the voucher? Many thanks, Maureen
Maureen, 22:28, 07/08/18
Hi Maureen,
Thanks for your question.
You're welcome to discuss specific availability prior to purchase with Culcreuch Castle Hotel on 01360 860555, otherwise, we offer a 14 day refund if you're unable to secure a booking of your choice.
I hope this helps!
Jenny, itison Customer Support, 08:52, 08/08/18
Hi when does the deal finish
Carol, 10:33, 30/08/18
Hi there,
Thanks for getting in touch.
The deal is due to stay on sale for this week unless it sells out in this time.
I hope this helps!
Jenny, itison Customer Support, 10:37, 30/08/18
Hi. How far ahead is the voucher valid for?
11:10, 30/08/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid from Sun 2 Sept 2018 until Fri 30 Nov 2018, and can be used Sun – Fri; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 11:15, 30/08/18
Hi, it states children are not permitted in the hotel however we have a 3 week old baby. Can you advise if this is acceptable. Thanks
Karen, 22:35, 30/08/18
Hi Karen
Thanks for your question.
Sorry, no children are permitted for this particular offer.
We've some great offers in the pipeline though and may have something similar that's more suitable for you in the near future.
Jenny, itison Customer Support, 09:15, 31/08/18
Hi I have purchased one of your vouchers for DBB for my daughter and husband for her birthday. Can u advise if I wish to upgrade her room once she books would I just phone you up and pay the difference? Many thanks E Fullet
19:10, 02/09/18
Hi there,
Thanks for your question.
Rooms can be upgraded to a deluxe room for a supplementary charge of £20; payable directly to hotel. This needs to be discussed at the time of booking as it will be subject to their availability.
I hope this helps!
Jenny, itison Customer Support, 09:09, 03/09/18
Hi, I would like to buy the £99 voucher as a gift. If I bought two, can they be used together for a weekend stay
15:12, 25/09/18
Hi there,
Thanks for getting in touch.
I'm afraid multiple vouchers cannot be used on consecutive nights and sadly this offer does not include Saturdays either.
We've some great offers in the pipeline though and may have something similar in the near future that's more suitable for a gift.
Jenny, itison Customer Support, 15:14, 25/09/18
Hi, do u have the 13th if Oct available on this itison deal, thanks
alan, 01:04, 01/10/18
Hi Alan,
Thanks for getting in touch.
I'm afraid the offer excludes Saturdays and wouldn't be valid to use on this particular date.
We've some great offers in the pipeline though and we'll hopefully have something similar that's more suitable for you in the near future.
Jenny, itison Customer Support, 09:38, 01/10/18