Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi can you tell me if there are any other hotels other than in Edinburgh please ?
Lauraine, 08:11, 28/11/22
Hi there,
Thanks for getting in touch!
Currently, we only have a deal for the DogHouse Hotel in Edinburgh.
You're welcome to view all our amazing hotels and getaways by heading to: https://www.itison.com/Glasgow/deals/category/getaways
If it helps, you can change your preferred city from the drop down menu on the top left of the page.
I hope this helps!
Hannah, itison Customer Support, 08:32, 28/11/22
Are you Dog Friendly ?
grace, 17:30, 26/12/22
Hi Grace,
Thanks for getting in touch!
I can confirm a max of 3 dogs are permitted free of charge; please advise at the time of booking.
Please note, dogs can only be left unattended in the room for a max of 30mins.
I hope this helps!
Courtney, itison Customer Support, 18:24, 26/12/22
Hi I cancelled a voucher but I can’t see my credit anywhere?
13:10, 28/11/22
Hi there,
Thanks for getting in touch!
You can view your credit when signed into your account by visiting www.itison.com/my/credits.
I hope this helps!
Courtney, itison Customer Support, 13:29, 28/11/22
What are up grade prices for the alcohol in room etc
kelly, 20:16, 07/12/22
Hi Kelly,
Thanks for getting in touch!
Alcohol will be available in the mini-fridge in your room, all items subject to charge when taken.
I hope this helps!
Courtney, itison Customer Support, 07:56, 08/12/22
Bought this offer but no dates seem to be available
kelly, 20:22, 07/12/22
Hi Kelly,
Thanks for getting in touch!
Once you've ordered this deal you'll receive a unique voucher with full instructions on how to make a booking. For this particular offer, bookings are to be made via email and the team at DogHouse Edinburgh will be able to answer any questions on availability.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 07:57, 08/12/22
Is it 7 days ?
09:28, 12/01/23
Hi there,
Thanks for getting in touch.
I can confirm this voucher is valid to use Sunday - Thursday and excludes Friday and Saturday stays.
I hope this answers your question though,
Lucy, itison Customer Support, 09:33, 12/01/23