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Hello are buggies permitted/allowed in the palace?
Laura, 20:23, 24/04/19
Hi Laura,
Thanks for getting in touch!
I've double checked with Falkland Palace, but I'm afraid due to the number of stairs within the palace they do ask that buggies are left at reception.
I hope this answers your question though!
Wallis, itison Customer Support, 09:26, 25/04/19
Hi. After just purchasing a ticket for Falkland Palace I now realise it’s only valid from 1 May. We were actually hoping to visit this weekend (Saturday 27th) and I wonder if it would be possible to use the voucher then?
Thanks
Tracy, 22:17, 24/04/19
Hi Tracy,
Thanks for getting in touch!
I'm afraid as this voucher is only valid from the 1st of May, it unfortunately couldn't be used this weekend. If this means your voucher is no longer suitable, please send us a wee email over at support@itison.com or call 0141 223 8843 and we'll cancel and refund the voucher for you.
I hope this helps!
Wallis, itison Customer Support, 09:16, 25/04/19
Your small print says 12years and under for children?
Diane, 14:59, 28/04/19
Hi Diane,
Thanks for getting in touch!
That's correct - children are classed as ages 12 and under. Children under 3 are free of charge.
I hope this helps!
Gillian, itison Customer Support, 09:40, 29/04/19
Hi can you tell me if it is a guided tour please?
Thanks
CATHERINE, 09:25, 16/05/19
Hi Catherine,
Thanks for getting in touch!
This deal is valid for entry to Falkland Palace and Garden, but not for a guided tour.
I hope this answers your query!
Gillian, itison Customer Support, 11:02, 16/05/19
Is it OK to buy the family ticket just for two adults, without any kids? (as it’s cheaper than 2 single adult tickets!)
Lynne, 17:55, 16/05/19
Hi Lynne,
Thanks for getting in touch!
Falkland Palace have confirmed they would be happy for you to use the family ticket for entry for just two adults.
I hope this helps!
Wallis, itison Customer Support, 12:32, 17/05/19