Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is this hotel dog friendly?
Danny, 12:51, 23/12/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know up to 2 well-behaved dogs can stay for a supplement of £10 per pet per night; please discuss with and pay directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 13:00, 23/12/20
Please can you advise if there are any blackout dates - the text in “Small Print” is a bit confusing in the first three bullet points.
12:06, 27/02/21
Hi there,
Thanks for getting in touch.
I can confirm this voucher is valid from Mon 26 Apr 2021 until Sun 31 Oct 2021, 7 days a week; subject to availability. Excludes 1 Jun - 30 Sept 2021.
I hope this helps!
Rachael, itison Customer Support, 17:29, 01/03/21
I booked this yesterday for the 25th and 26th July for our anniversary via a phone call to the hotel where I left a message with these dates. Now I find that if I booked online today these dates would not be available :(
What do I do ? Is there a chance I will be able to get my dates in July ?
Thanks
Elaine Whitelaw
Voucher code is
Elaine, 15:23, 28/03/21
Hi Elaine,
Thanks for getting in touch!
I'm afraid this deal excludes 1st June - 30th September 2021 and the hotel are unable to take bookings with an itison voucher at this time.
However, I hope this helps answer your question.
Jen, itison Customer Support, 10:02, 29/03/21
Hi wondering if availablity 30th April or 1st May for 2 adults and child and what supplement would be for child on same deal based. No answer from hotel but keen to book.
Louise A
Louise, 16:32, 03/04/21
Hi Louise,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Jen, itison Customer Support, 08:25, 05/04/21
Oh and can I have 2 nights
LAdams
Louise, 16:33, 03/04/21
Hi as I can see from other questions the small print is confusing is it the 1st of June to the 30th of September that can’t be booked or the 2st of June and the 30th of September?
Pat, 10:16, 15/04/21
Hi Pat,
Thanks for getting in touch!
I'm afraid this deal excludes the 1st of June to the 30th of September 2021.
I hope this helps answer your question though.
Wallis, itison Customer Support, 10:34, 15/04/21
Is this available the first week in September
Elizabeth, 12:58, 20/06/21
Hi Elizabeth,
Thanks for getting in touch!
I'm afraid this voucher excludes September.
I hope this answers your question though!
Gillian, itison Customer Support, 09:27, 21/06/21