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Hi
Do they do a deal for 3 people? Or would I have to buy 2 vouchers?
00:39, 05/11/22
Hi there,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Gaucho Edinburgh directly on 0131 278 3410 to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Caitlin, itison Customer Support, 12:57, 05/11/22
I booked my voucher but can I upgrade to the offer which includes the cocktail as well by paying an extra £10 or do I need to cancel and re purchase?
Judith, 23:01, 01/01/23
Hi Judith,
Thanks for getting in touch!
I'm afraid we can't upgrade vouchers which have already been purchased, but if your voucher was purchased up to 14 days ago, you can contact us at support@itison.com and we'd be happy to cancel it in order for you to purchase another one.
I hope this helps!
Grace, itison Customer Support, 09:16, 02/01/23
Hi,
I bought a voucher for Gaucho Edinburgh and paid £60. When we arrived at the restaurant they told us the itison offer was just £55. In fact they have dedicated itison offer menus printed up which confirm it’s £55.
Can you advise why you charge £60?
Many thanks,
Elaine
21:37, 09/01/23
Hi Elaine,
Thanks for getting in touch!
I can confirm that we've spoken with the team at Gaucho Edinburgh who advised that you were given an old menu in error, I'm really sorry for the trouble.
I'm happy to let you know that the pricing on-site is correct, and the team at Gaucho Edinburgh have removed this copy of the menu.
I hope this helps.
Caitlin, itison Customer Support, 10:56, 16/01/23