Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi There, can I just check if Option 3 can also be used by multiple people, or is it just Option 2 that this applies to? Thanks!
Nicola, 20:25, 21/10/19
Ni Nicola,
Thanks for getting in touch!
Only option 2 can be used by multiple people.
I hope this helps!
Gillian, itison Customer Support, 09:19, 22/10/19
Hi,
I am trying to order 2 passes for option 1 for me and my partner however it won’t allow me to do so.
I tried to order separately but again it won’t allow me to place the order twice.
Can you assist please?
Thanks,
George
George, 12:04, 04/11/19
Please disregard this question
George, 12:06, 04/11/19
Hi George,
Thanks for getting in touch!
I'm afraid multiple voucher purchases are not permitted for this deal, so you won't be able to buy more than one voucher per customer.
I hope this helps!
Courtney, itison Customer Support, 12:29, 04/11/19
Can I buy 1 voucher for myself and another for a friend but use it the same day thanks
13:32, 05/11/19
Hi there,
Thanks for getting in touch!
I'm afraid multiple voucher purchases aren't permitted on this deal.
I hope this answers your question though.
Gillian, itison Customer Support, 13:36, 05/11/19
Hi. I’d like to purchase option 2 with a view to multiple people use. My concern is what if there’s no availability as booking is required and then inability to use voucher? Hope this is unlikely...
amy, 21:41, 27/11/19
Hi Amy,
Thanks for getting in touch!
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:25, 28/11/19
Hello,
As option 2 can be used by multiple people- does this mean that 2 people can use it on the same day (ie 2 people go to the spa together for 2 days) ?
Kerri, 16:44, 14/12/19
Hi Kerri,
Thanks for getting in touch!
Waldorf Astoria Edinburgh have confirmed you're more than welcome to use voucher option 2 for two people to attend on the same day.
I hope this helps!
Wallis, itison Customer Support, 09:28, 17/12/19