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Hi I have a total of £70 in vouchers gifted to me by my work colleagues, there is 1 x50 voucher and 2 x10 voucher. I want to use them to buy both the hand manicure and pedicure but it’s not allowing me to combine the vouchers, please could you help?
Thank you
Sheena
Sheena, 16:01, 12/09/20
Hi Sheena,
Thanks for getting in touch!
I've emailed you now and it should be with you in a couple of minutes.
I hope this helps!
Jen, itison Customer Support, 17:47, 12/09/20
Hi thank you for picking up my last message however I am no further forward. I got a response saying you would send me an email explaining how I could combine my vouchers. Could you please contact me to explain how this works. My voucher end date is 20th September and because of the virus I have missed out on months. Keen to get something arranged.
Thank you
Sheena
Sheena, 11:52, 13/09/20
Hi Sheena,
Thanks for getting back in touch although I'm sorry you never received our previous email.
I've popped you another now but if it doesn't reach you I'd recommend checking your junk and/or spam folder just in case it has been filtered there.
I hope this helps in the meantime.
Rachael, itison Customer Support, 10:25, 14/09/20
Rachael I’m just getting an email with your last message no other email, I’ve checked junk/spam folder but nothing is there I’m really keen to get this resolved and be able to use my £70 for this one deal. Please advise? My vouchers run out on the 20th September and this was a gift from my work colleagues.i would really
Thanks
Sheena
Sheena, 10:49, 14/09/20
Hi Sheena,
Thanks for getting back in touch.
It looks like you have contacted us from two different email addresses but I've poped another email to this address now so hopefully, it should reach you in the next couple of minutes.
I hope this helps.
Rachael, itison Customer Support, 11:22, 14/09/20
Hi silly question only a man would ask but is your treatment for lady’s only or is it suitable for a couple.. male/female as a surprise?.. also is it available on Sunday 27th sept with restrictions?.. thanks john
00:23, 20/09/20
Hi John,
Thanks for getting in touch - not a silly question at all!
I'm happy to let you know this offer is suitable for everyone, but we'd recommend contacting Waldorf Astoria Edinburgh directly and they'll be happy to discuss the options available for you.
I hope this helps!
Courtney, itison Customer Support, 09:45, 21/09/20