Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi, given the really short window for this deal and the strong possibility of restrictions, what flex/refund procedures are there? 6 weeks isn’t a huge window given all that’s going on in Scotland and the rest of the UK at present. Many thanks
Alan, 22:13, 20/12/21
Hi Alan,
Thanks for getting in touch!
For information about their Covid-19 cancellation policy, please contact Holiday Inn Edinburgh directly 0371 942 9026 and they'll be happy to discuss.
I hope this helps.
Wallis, itison Customer Support, 09:12, 21/12/21
Is there parking available??.,don’t ask me contact the hotel.
Derrick, 09:27, 13/01/22
Hi Derrick,
Thanks for getting in touch!
Complimentary onsite parking is available at the hotel and is based on a first come first served basis. There is also additional space available in the adjacent Zoo car park. Charges apply between 10 am to 5 pm, paid directly to the Zoo.
I hope this helps!
Laura, itison Customer Support, 12:21, 13/01/22
Can I use this on 26th Feb 2022
18:48, 14/01/22
Hi there,
Thanks for getting in touch!
I'm afraid this voucher can only be used until the 13th of February 2022.
I hope this answers your question though.
Wallis, itison Customer Support, 10:24, 15/01/22