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Hi i am confused as to whether i can use this voucher in october or whether it is only valid from November?
Craig, 09:46, 29/09/20
Hi Craig,
Thanks for getting in touch!
I'm afraid the only voucher option which is left available to buy is the November-March option.
I hope this answers your question though!
Gillian, itison Customer Support, 09:58, 29/09/20
Hello,
We are family with 2 kids (6 and 3 y.o.). I phoned the hotel to confirm they can accommodate in a suite. Can you confirm if any problems and advise on the way forward to buy the voucher, i.e. shall we buy and phone hotel to reserve the room or what's the procedure ? We would like to check in on the 15th Oct for 2 nights.
Thanks,
Alexander
17:59, 12/10/20
Hi Alexander,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
Just make sure to state in your booking request that you'll be bringing children along to your stay.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 08:49, 13/10/20
Is Parking available please?
Ian, 20:31, 19/10/20
Hi Ian,
Thanks for getting in touch!
If you'd like to discuss the parking facilities available you are welcome to contact Hotel Colessio directly and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 08:54, 20/10/20
Hi i was wondering can this be booked for. a room for 3 people ie a (my daughter my sister and myself. but we want to be in the one room if it can can you tell me please what the price is or would i have to contact the hotel
Ellen, 10:23, 24/10/20
Hi Ellen,
Thanks for getting in touch!
I can confirm a maximum of 1 child is permitted. Children under 12yrs stay free of charge including breakfast, children ages 13 – 15yrs require a supplementary charge of £15 including breakfast; payable directly to te hotel.
I hope this helps!
Gillian, itison Customer Support, 10:41, 24/10/20
Hi can i book this for 3. Adults in a tripleroom and pay theh the extra money to the hotel my sister myself and my daughter usualy go away this time of year for a overnight away usually a spa time. i asked this befor but i got a reply thinking my daughter was a child she is 34.Thats why is 3 adults in a triple room
Ellen, 15:20, 26/10/20
Hi Ellen,
Thanks for getting in touch!
Our vouchers are for two people only, but you're welcome to contact Hotel Colessio directly to discuss the possibility and cost of adding a third person to your booking and they'll be happy to advise.
I hope this helps!
Rachael, itison Customer Support, 15:26, 26/10/20