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What are the date restrictions on this deal?
Corinne, 08:13, 11/10/18
Hi Corrine,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid from Monday 15th October 2018 until Thursday 20th December 2018, Sunday-Thursday, subject to availability. Excludes Fridays and Saturdays.
I hope this helps!
Rachael, itison Customer Support, 09:43, 11/10/18
Do they allow dogs?
Julie, 07:48, 12/10/18
Hi Julie,
Thanks for getting in touch!
I'm happy to let you know a max of 1 dog is permitted at a supplementary charge of £10 per dog, payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 09:16, 12/10/18
Can you clarify the small print? It says nine booking only, but you can't book online. You can't speak to the hotel direct, instead you go through to a call centre who are very confused, I asked them to check availability before I bought the itison deal and they couldn't help. Also how do you get the room upgraded if you can't get through to the hotel? Thanks
Debbie, 17:01, 19/10/18
Hi Debbie,
Thanks for getting in touch!
Once you buy this deal you'll receive a unique voucher with full booking instructions, including a link to book your stay online. If you preferred dates aren't available you're welcome to contact support@itison.com within 14 days of purchase for a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:45, 21/10/18