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Lochside House Hotel & Spa getaway

Near New Cumnock, KA18 4PN

SOLD OUT
Lochside House Hotel & Spa getaway Lochside House Hotel & Spa getaway Lochside House Hotel & Spa getaway Lochside House Hotel & Spa getaway
£99
  • usually £229.00
  • save 57%
  • deals sold
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From £99 instead of up to £234 for an overnight stay for two with breakfast and 2 course dinner or from £159 instead of up to £340 to include spa treatments, a thermal experience & lunch at award-winning Lochside House Hotel & Spa – save up to 57%

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Questions and answers

Is this deal only for during the week

09:30, 18/12/17

Hi there,

Thanks for getting in touch!

I can let you know this voucher is valid to use from Monday - Wednesday.

I hope this helps!

Ruth, itison Customer Support, 10:01, 18/12/17

Is it possible to pay extra to stay at the weekend?

Thanks

10:46, 19/12/17

Hi there,

Thanks for getting in touch!

I'm afraid this offer excludes Thursday - Sunday, so our deal couldn't be used for a weekend stay at all.

I hope this answers your query.

Ruth, itison Customer Support, 11:38, 19/12/17

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Can I upgrade to a 2 night stay and how much would this be?

Kind regards
Fiona

09:55, 18/12/17

Hi Fiona,

Thanks for getting in touch!

I'm happy to let you know your stay can be extended by a night for a supplementary charge.

To discuss the possibility of this and the cost involved, you're welcome to give Lochside House Hotel and Spa a wee call on 01290 333 000 and they'll be happy to look at this for you.

I hope this helps!

Ruth, itison Customer Support, 10:03, 18/12/17

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I want to get this for 3 people and use for the spa I.e buy 2 vouchers. Can 1 person get 2 treatments?

10:41, 18/12/17

Hi there,

Thanks for getting in touch!

Each of our vouchers is valid for two people only, but I'm going to check this with the hotel and come back to you directly by email once I have more information.

I hope this helps in the meantime!

Ruth, itison Customer Support, 15:58, 18/12/17

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Can the £169 deal be used on Friday or Saturday ? And when has it to be used for thanks x

Anne, 12:50, 18/12/17

Hi Anne,

Thanks for getting in touch!

This deal excludes Thursdays – Sundays, so couldn't be used for a weekend stay I'm afraid.

I hope this answers your query.

Ruth, itison Customer Support, 13:15, 18/12/17

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Hi does this deal have ur own hot tub?

23:46, 18/12/17

Hi there,

Thanks for getting in touch!

I can let you know there's no private hot tub access included in this deal, although voucher option 2 does include a 40 minute spa treatment each, 1 hour access to the thermal suite with robes & slippers and a 2-course spa lunch.

I hope this helps!

Ruth, itison Customer Support, 08:06, 19/12/17

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Are you able to use this voucher at the weekends?

17:42, 19/12/17

Hi there,

Thanks for getting in touch!

I'm afraid this offer excludes Thursday - Sunday, so our deal couldn't be used for a weekend stay.

I hope this answers your query.

Ruth, itison Customer Support, 08:48, 20/12/17

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Hi there,

I had phoned the hotel this morning to ask a few questions about your deal for an overnight stay in one of you executive rooms. Unfortunately when I went to buy it it says it’s sold out. Do you think this offer will be back in for an the executive room stay before Christmas? Was hoping to buy 2 of them for my husbands Christmas.

Kind regards
Fiona Hughes

09:12, 20/12/17

Hi Fiona,

Thanks for getting in touch!

I'm afraid the £109 voucher option has now sold out, and we're unable to sell any more of these vouchers at the moment. We do still have vouchers available for the option 3 options though!

I hope this helps!

Gillian, itison Customer Support, 09:41, 20/12/17

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Hi

I'm slightly confused about the deal and prices. I would like an overnight stay for 2ppl with dinner and spa treatments...what is the cost of this...if this is an option

Thanks
Jade

09:26, 12/01/18

Hello Jade,

Thanks for getting in touch.

Sorry, there isn't a voucher option that includes dinner AND spa treatments, but you are welcome to either purchase the £99 or £109 vouchers that include dinner and add spa treatments, or you can purchase the £159 or £169 vouchers that include spa treatments and add dinner directly during your stay with the hotel.

I hope this helps!

Jenny, itison Customer Support, 09:36, 12/01/18

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If you book £99 deal can you not access the spa?

Eleanor, 18:32, 14/01/18

Hi Eleanor,

Thanks for getting in touch!

All hotel residents have complimentary use of the Thermal Suite between 7am-9am and 7pm-9pm, Mon - Sun; subject to availability. Use of facilities out with these times will be charged at £10 per person.

I hope this helps!

Courtney, itison Customer Support, 14:52, 15/01/18

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Is there an option to pay a surcharge to use this deal on a Friday?

20:44, 15/01/18

Hi there,

Thanks for getting in touch!

I'm afraid this deal excludes Thursdays – Sundays so couldn't be used for a Friday night stay I'm afraid.

I hope this answers your query.

Ruth, itison Customer Support, 09:25, 16/01/18

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Hi, is this deal only available mon tues wed just sounds confusing as excluded specific dates which are not mon tues wed anyway thanks

Olivia, 10:23, 17/01/18

Hi Olivia,

Thanks for getting in touch!

I can let you know this deal does exclude all Thursdays - Sundays, and would only be valid Monday - Wednesday.

I hope this helps!

Ruth, itison Customer Support, 11:58, 17/01/18

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Does this still come under the 14 day refund? Not that I'm planning to get one, I just like to have the peace of mind.

Amy, 11:07, 17/01/18

Hi Amy,

Thanks for getting in touch!

I'm happy to let you know you're welcome to request a full refund of unused vouchers within 14 days of purchase.

I hope this helps!

Ruth, itison Customer Support, 11:20, 17/01/18

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Another question sorry! I have ordered option 4, if I book my voucher for a Monday, would we get the spa treatments, access & lunch on the Monday or the Tuesday? Or is it up to us?

Amy, 12:03, 17/01/18

Hi Amy,

Thanks for getting back in touch!

I've double checked with Lochside House Hotel, and I'm happy to let you know your spa treatments and lunch can be taken on the day of check in or check out, subject to availability.

I hope this helps!

Ruth, itison Customer Support, 12:17, 17/01/18

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Is the deal avaliable on a Sunday evening onto the Monday?

Robyn, 14:07, 24/01/18

Hi Robyn,

Thanks for getting in touch!

This deal excludes Thursdays – Sundays, so couldn't be used for a Sunday night stay I'm afraid.

I hope this answers your query.

Ruth, itison Customer Support, 14:43, 24/01/18

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Hi could I book this for valentine night please

Mary, 12:43, 26/01/18

Hi Mary,

Thanks for getting in touch.

This date isn't excluded from the offer but please keep in mind we'd expect this to be one of the more popular bookings.

If you're unable to secure the booking of your choice, a full refund can be requested within 14 days of purchase.

Enjoy your stay!

Jenny, itison Customer Support, 13:06, 26/01/18

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Hi,

I know this offer is only valid for Monday to Wednesday, but would i be able to book to check on Wednesday and check out on Thursday?

Thanks

23:37, 28/01/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know this deal is valid Monday – Wednesday, so you're welcome to use this for a Wednesday night stay, subject to availability.

I hope this helps!

Ruth, itison Customer Support, 09:00, 29/01/18

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Do you know if the spa offer couples massage and if so whether or not this is abaol

Kayleigh, 08:44, 29/01/18

Hi Kayleigh,

Thanks for getting in touch!

I'm afraid the spa doesn't offer couples massage.

I hope this answers your query.

Ruth, itison Customer Support, 09:04, 29/01/18

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Hi there! Just wondering can you let me know if I would be able to attend the lochside house hotel on Sunday 25th February? Just before I book and pay for it!

Thanks
Stephen

23:30, 29/01/18

Hi Stephen,

Thanks for your question.

Sorry, Sundays are excluded from this particular offer so you won't be able to use your voucher on this date.

We've some great offers in the pipeline though and will hopefully have something suitable in the near future for you!

Jenny, itison Customer Support, 08:46, 30/01/18

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Hi will this deal be running again ?

Annamarie, 03:52, 01/02/18

Hi Annamarie,

Thanks for getting in touch!

I'm afraid this deal is now sold out and we're unable to issue any more vouchers for now.

We've some great deals in the pipeline though, so hopefully, something suitable will pop up soon!

Ruth, itison Customer Support, 08:42, 01/02/18

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Is there any way to get this deal on a saturday?

23:22, 30/07/18

Hi there,

Thanks for getting in touch.

I'm afraid this particular offer is valid to use Monday – Wednesday only.

We've some great deals in the pipeline though and may have something similar that's more suitable for you in the near future.

Jenny, itison Customer Support, 08:54, 31/07/18

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How do I purchase this?

17:40, 26/12/18

Hi there,

Thanks for getting in touch.

I'm afraid this deal has sold out, and we're unable to sell any more vouchers. We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!

Gillian, itison Customer Support, 09:39, 27/12/18

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

What to expect

Overnight stay for two with a 2 course dinner and full Scottish breakfast in a standard OR executive room

OR

Overnight stay for two in a standard OR executive room with full Scottish breakfast, 40 min spa treatment each, 1 hour access to thermal suite with robes & slippers and a 2 course spa lunch

Choose from one of the following 40 minute treatments:
- Facial
- Oriental scalp, neck & shoulder massage
- Manicure
- Pedicure

Voucher is valid from Wed 3 Jan 2018 until Wed 28 Mar 2018, Mon – Wed; subject to availability.

Excludes Thursdays – Sundays.

Advance booking required. Voucher must be booked by Thur 1 Mar 2018 (we don’t want you to miss out!).

You risk forfeiting your voucher if you cancel within 24 hours of your booking.

Multiple voucher purchases permitted. Multiple vouchers can be used on consecutive nights; subject to availability.

Check-in 2pm, check-out 11am.

Option 1 & 3: Double or twin standard room.

Option 2 & 4: Double or twin executive room.

Rooms can be upgraded to a garden suite for a supplementary charge of £30 per room per night; payable directly to hotel.

Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.

Option 1 & 2 includes a 2 course dinner choosing a starter and main from the set dinner menu; subject to change. A supplementary charge is required per person for the following starter: pan seared scallops £2, mains: 8oz Sirloin £8, 8oz fillet £10; payable directly to hotel.

Option 3 & 4 includes a 2 course lunch choosing a starter and main or main and dessert each; menu is subject to change.

Vegetarian options are available; please advise hotel at time of booking.

Option 3 & 4 includes a 40 minute treatment per person and 1 hour access to the thermal experience for over 16’s only; please advise hotel of any health conditions, allergies or injuries which could affect your choice of treatment at time of booking.

Treatment can be upgraded to 55 minutes for a supplementary charge of £20 per person; payable directly to hotel.

Free parking available.

No children permitted.

No pets permitted.

Wheelchair access available.

The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.