Hi May,

Thanks for getting in touch!

Lochside House Hotel and Spa have confirmed you have access to the spa between 7am - 9am and 7pm - 9pm. You can pay £10 for an hour's use of the spa outwith these times.

You're welcome to buy voucher option 2 and then add dinner on directly with the hotel. To discuss the possibility of this and the cost involved, you're welcome to give Lochside House Hotel a wee call and they'll be happy to discuss this further.

I hope this answers your question!

Ruth, itison Customer Support, 09:35, 26/07/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know rooms can be upgraded to a garden suite for a supplementary charge of £30 per room per night, which is payable directly to the hotel, and these rooms do come with a garden terrace.

I hope this helps!

Ruth, itison Customer Support, 09:30, 26/07/18

Hi Chiara,

Thanks for getting in touch!

If you'd like to discuss the suitability of treatments during pregnancy, you're welcome to give Lochside House Hotel and Spa a wee call on 01290 333 000 and they'll be happy to discuss this further.

I hope this helps!

Ruth, itison Customer Support, 09:25, 26/07/18

Hi there,

Thanks for getting in touch!

I'm happy to let you know each voucher is for 2 people sharing.

I hope this helps!

Ruth, itison Customer Support, 09:26, 26/07/18

Hi Cheryl,

Thanks for getting in touch!

Lochside House Hotel and Spa have confirmed you have access to the spa between 7am - 9am and 7pm - 9pm. You can pay £10 for an hour's use of the spa outwith these times.

You're welcome to buy voucher option 2 and then add dinner on directly with the hotel. To discuss the possibility of this and the cost involved, you're welcome to give Lochside House Hotel a wee call and they'll be happy to discuss this further.

I hope this answers your question!

Ruth, itison Customer Support, 09:35, 26/07/18

Hi George,

Thanks for getting in touch!

If you'd like to check specific availability before buying a voucher, you're welcome to give Lochside House Hotel and Spa a wee call on 01290 333 000 and they'll be happy to look at this for you.

I hope this helps!

Ruth, itison Customer Support, 10:14, 26/07/18

Hi there,

Thanks for getting in touch!

This particular deal excludes the 6th, 20th and 24th September, so would be valid to use on the 17th; subject to availability.

I hope this helps.

Ruth, itison Customer Support, 08:54, 27/07/18

Hi Zara,

Thanks for getting in touch!

For more details on the hotel's exact location and directions for getting there, you're welcome to pop over to https://lochside-hotel.com/contact/#contactform

I hope this helps!

Ruth, itison Customer Support, 09:07, 27/07/18

Hi Tracy,

Thanks for getting in touch!

This particular deal is valid for a 1 night stay, but I'm happy to let you know your stay can be extended by a night for a supplementary charge. To discuss the possibility of this and the cost involved, you're welcome to give the hotel a wee call on 01290 333 000 and they'll be happy to advise further.

I'm also happy to let you know vegan options are available. Just be sure to let the hotel know your requirements when booking.

Enjoy your stay!

Ruth, itison Customer Support, 13:05, 06/08/18

Hi there,

Thanks for getting in touch!

I'm afraid this deal excludes all Saturdays.

I hope this answers your query.

Ruth, itison Customer Support, 14:07, 20/08/18

Hi Laura,

Thanks for getting in touch!

I'm afraid this date is excluded from this offer, so our voucher wouldn't be valid for a stay on the 22nd October.

I hope this answers your query.

Ruth, itison Customer Support, 14:46, 20/08/18

Hi Paula,

Thanks for getting in touch!

If you'd like to check specific availability before buying a voucher, you're welcome to give Lochside House Hotel a wee call on 01290 333 000 and they'll be happy to look at this for you.

I hope this helps!

Ruth, itison Customer Support, 09:27, 22/08/18

HI Leanne,

Thanks for getting in touch!

Lochside House Hotel and Spa have confirmed you have access to the spa between 7am - 9am and 7pm - 9pm. You can pay £10 for an hour's use of the spa outwith these times.

I hope this helps!

Ruth, itison Customer Support, 12:57, 23/08/18

Hi Sharon,

Thanks for getting in touch!

I'm happy to let you know full instructions for booking your stay will be included in the How To Book section of your voucher once you've purchased.

If you're not able to secure a suitable booking, you're welcome to request a full refund of unused vouchers within 14 days of purchase.

I hope this helps!

Ruth, itison Customer Support, 09:38, 26/08/18

Hi there,

Thanks for getting in touch!

If you'd like to discuss the possibility and cost of adding a third person to your booking you're welcome to contact Lochside House Hotel directly on 01290 333 000 and they'll be happy to advise.

I hope this helps!

Ruth, itison Customer Support, 10:02, 26/08/18

Hi there,

Thanks for getting in touch!

Each voucher is valid for a 1 night stay only but multiple vouchers of your chosen voucher option can be used on consecutive nights; subject to availability.

I hope this helps!

Ruth, itison Customer Support, 12:30, 26/08/18

Hi Brenda,

Thanks for getting in touch!

I can let you know this voucher is valid to use Monday - Thursday; subject to availability, but couldn't be used for a stay at the weekend.

I hope this answers your query.

Ruth, itison Customer Support, 08:56, 27/08/18

Hi Alan,

Thanks for getting in touch!

This particular deal excludes Fridays, Saturdays and Sundays, so I'm afraid you wouldn't be able to stay over a weekend.

I hope you find another suitable deal, though.

Ruth, itison Customer Support, 09:35, 31/08/18

Hi Erin,

Thanks for getting in touch!

I can let you know your meal and spa treatments would need to be taken on the same visit as your overnight stay, and couldn't be used for an existing reservation.

I hope this answers your query.

Ruth, itison Customer Support, 11:30, 16/09/18

Hi Maria,

Thanks for getting in touch!

Lochside House Hotel and Spa have confirmed you have access to the spa between 7am - 9am and 7pm - 9pm. You can pay £10 for an hour's use of the spa outwith these times.

I hope this helps!

Ruth, itison Customer Support, 09:00, 09/10/18

Hi Lynda,

Thanks for getting in touch!

Vouchers do need to be printed and taken along with you when you visit, though you're welcome to give Lochside House Hotel a wee call on 01290 333 000 to see if they can accept this in any other format.

I hope this helps!

Ruth, itison Customer Support, 11:15, 14/10/18

Hi Cheryl,

Thanks for getting in touch!

I'm happy to let you know spa treatments can be added to your booking directly with the hotel; subject to availability. To discuss the possibility and cost of adding this, you're welcome to contact Lochside House Hotel directly on 01290 333 000 and they'll be happy to advise.

I hope this helps!

Ruth, itison Customer Support, 09:17, 15/10/18

Hi Sharon,

Thanks for getting in touch!

Lochside House Hotel and Spa have confirmed you have access to the spa between 7am - 9am and 7pm - 9pm. You can pay £10 for an hours use of the spa outwith these times.

I hope this helps!

Ruth, itison Customer Support, 14:44, 17/10/18

Hi there,

Thanks for getting in touch!

This particular deal excludes Fridays, Saturdays and Sundays, so I'm afraid you wouldn't be able to use this for a weekend stay.

I hope this answers your query.

Ruth, itison Customer Support, 09:20, 18/10/18