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Hi,
Are pets allowed please?
Many thanks
Rita, 08:00, 11/10/19
Hi Rita,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay per voucher for a supplement of £17.50 per dog, per night, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:14, 11/10/19
Thinking of buying this deal as a Xmas gift. Obviously the recipient won't be able to book until they recipient it at Xmas - what happens if there is no availability left by that time?
Donna, 09:11, 17/10/19
Hi Donna,
Thanks for getting in touch!
If you place your order now, I'm afraid it will be outside of our 14 day refund period come Christmas time, and we sadly can't stop other customers making bookings in the meantime.
If you have an idea of your recipient's preferred dates, we would recommend making a booking on their behalf to avoid disappointment.
I'm sorry I can't be of more help here, but I hope this answers your question.
Gillian, itison Customer Support, 09:26, 17/10/19
Is the extra charge for Friday’s and Saturdays per stay or per person?
14:25, 16/11/19
Hi there,
Thanks for getting in touch!
I can confirm a supplementary charge of £15 is required per night for Friday and Saturday stays; payable directly.
I hope this helps!
Courtney, itison Customer Support, 17:52, 16/11/19
Thanks Courtney but could you confirm if this is just one payment per night or £15 per person per night
18:05, 16/11/19
Hi there,
Thanks for getting back in touch!
The supplement is payable per lodge, rather than per person.
I hope this helps!
Gillian, itison Customer Support, 09:22, 17/11/19