Dirleton, North Berwick, EH39 5HQ
If you have any questions about itison, try visiting our Help Centre to see if we can answer them for you.
Still need an answer? Please sign up or sign in to ask a question.
Is it possible to add a third person to the room?
Freya, 08:37, 12/09/18
Hi Freya,
Thanks for getting in touch.
The voucher is valid for 2 people to use - should you wish to use multiple vouchers for a 2nd room or add another room to your stay, please discuss this with Archerfield at the time of booking.
Enjoy your stay!
Jenny, itison Customer Support, 09:03, 12/09/18
Is there golf available at the Archerfield course
Brian, 10:34, 12/09/18
Hi there,
Thanks for getting in touch!
I'm afraid this deal doesn't include a round of golf, but if you'd like to discuss the possibility of adding this on and the cost involved you're welcome to give Archerfield House a wee call on 01620 897050 and they'll be happy to advise further.
I hope this helps!
Ruth, itison Customer Support, 11:09, 12/09/18
Can you exchange the 60 min spa treatment for a round of golf on one of their 2 courses?
Alistair, 18:09, 12/09/18
Hi there,
Thanks for getting in touch.
I'm afraid this deal doesn't include a round of golf, but if you'd like to discuss the possibility of adding this on during your stay, and the costs involved, Archerfield House will be happy to advise further on 01620 897050, prior to purchase.
Enjoy your stay!
Jenny, itison Customer Support, 09:00, 13/09/18
Is it Monday to Friday?
20:39, 17/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid from Mon 1 Oct 2018 until Tue 30 Apr 2019, and can be used 7 days a week; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:01, 18/09/18
how do you pick a date
PAUL, 16:07, 18/09/18
Hi there,
Thanks for getting in touch!
Once you've bought this deal you'll receive a unique voucher with full booking instructions.
I hope this helps!
Courtney, itison Customer Support, 16:13, 18/09/18
2 night stay
it says the deal is a 60 min treatment and another 60 min voya facial or massage. can they be on different days ? do you gain access to the spa twice for this ?
Ian, 20:36, 18/09/18
Hi there,
Thanks for getting in touch!
I can confirm this deal includes one 60 min spa treatment each plus 2-hour spa access. You have a choice between either a bespoke Voya facial or massage.
I hope this answers your question.
Courtney, itison Customer Support, 09:55, 19/09/18
Is avegan option for breakfast available and are the spa treatment suitable for vegans?
Susan, 22:09, 18/09/18
Hi there,
Thanks for getting in touch!
Archerfield House have confirmed they can cater to a vegan diet, just let them know your requirements at the time of booking. To discuss the products used for spa treatments further, please contact Archerfield House directly on 01620 897050 and they'll be happy to advise a bit further.
I hope this helps!
Courtney, itison Customer Support, 17:34, 19/09/18
Hi there, i am buying this voucher for myself and 3 friends so does that mean that mines is on the house?
Jayne, 16:58, 19/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know this offer is part of our 3 Friends Buy, Get Yours Free promotion. To read more on how to qualify for this please visit https://bit.ly/1QchbtJ.
I hope this helps!
Courtney, itison Customer Support, 17:36, 19/09/18
Hi there.
Would this accommodation allow myself and 16 year old son to stay for 2 nights and the treatments?
Laura, 21:08, 22/09/18
Hi there,
Thanks for getting in touch!
I'm happy to let you know children are permitted with this offer and Archerfield House have confirmed their spa is suitable for ages 16 and over.
I hope this answers your question!
Courtney, itison Customer Support, 09:41, 24/09/18
I purchased 2 of these deals and the money has been taken from my account but I have not received email confirmation and voucher not showing on my itison account. Jayne
Jayne, 22:50, 05/10/18
Hi Jayne,
Thanks for getting in touch!
If you need help tracking your order down, just drop us a line at support@itison.com directly and we'll be happy to lend a hand!
Gillian, itison Customer Support, 10:01, 07/10/18
Hi
Wondering if you can fit a third person into the room for an additional charge?
Thanks
Wallis Newton
Wallis, 18:55, 16/10/18
Hi Wallis,
Thanks for getting in touch!
I can confirm this deal is valid for two people, but you're welcome to contact Archerfield House to discuss the possibility of adding a third person to your stay and the costs involved.
I hope this helps!
Courtney, itison Customer Support, 09:43, 17/10/18
when will this deal finish?
Arlene, 21:29, 12/11/18
Hi Arlene,
Thanks for getting in touch!
I can confirm this voucher is valid from Mon 1 Oct 2018 until Tue 30 Apr 2019, and can be used 7 days a week; subject to availability.
I hope this helps!
Courtney, itison Customer Support, 09:22, 13/11/18
Is it possible to have dinner at Archerfield if I made this booking?
John, 15:36, 16/12/18
Hi John,
Thanks for getting in touch!
I'm afraid this deal doesn't include dinner, but if you'd like to discuss the possibility of adding this on and the cost involved you're welcome to give Archerfield House a wee call on 01620 897050 and they'll be happy to advise further.
I hope this helps!
Gillian, itison Customer Support, 15:54, 16/12/18
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Overnight stay for two in a Pavilion Suite including breakfast, a bottle of wine in the room and one 60 min spa treatment each plus 2 hour spa access
OR
2 night stay for two in a Pavilion Suite including breakfast both mornings, a bottle of wine in the room and one 60 min spa treatment each plus 2 hour spa access
- choice of a bespoke 60 minute Voya facial or massage
Voucher is valid from Mon 1 Oct 2018 until Tue 30 Apr 2019, 7 days; subject to availability.
Excludes 23 – 26, 31 Dec 2019 - 1 Jan 2019.
A supplementary charge of £50 per room per night is required for Friday and Saturday night stays; payable directly to hotel.
Please note weekend availability is limited.
Advance booking required. Voucher must be booked by Fri 29 Mar 2019 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 48 hours of your booking.
Multiple voucher purchases permitted; multiple vouchers cannot be used for consecutive nights.
Check-in 3pm, check-out 10.30am.
Double or twin standard suite available; one en-suite bedroom.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Free onsite parking.
Max of 1 child permitted; children under the age of 12 can stay in the suites for a supplementary charge of £25, subject to availability and payable directly to hotel.
Max of 1 pet permitted at a supplementary charge of £45 per pet per night; payable directly to hotel.
Includes 2 hour spa access - 1hr before treatment and 1hr after treatment, use of robes included.
Over 16’s only.
Treatment duration: 1hr
Groups can be booked and receive treatment at the same time.
Treatment is suitable during pregnancy/breastfeeding; massage may need to be adapted.
Treatment is suitable for cancer sufferers/those in remission.
Please discuss any health concerns directly with hotel.
Deal is valid for fully qualified therapists.
Treatment must be confirmed at time of booking.
Treatments cannot be substituted for other treatments.
Includes a bottle of wine in room on arrival; cannot be substituted for a soft drink.
Wheelchair access available.
The venue may restrict the number of itison bookings on each day so please book early if you want a specific date.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.