Is this deal sold out? I’m trying to purchase online but it won’t let me complete my purchase - but doesn’t say it’s sold out? Can you help?
Laura, 10:08, 30/10/19
Thanks for getting in touch.
I can confirm this deal is still available to purchase but if you are having trouble buying a voucher please contact us directly by either dropping us a line at [email protected] or call 0141 223 8843 and we'll do our best to advise.
Your first point states it's valid 7 days a week in Jan, then further down says there is a £25 supplement for Fridays and £50 for Saturdays in January. Which is correct please?
Thanks for getting in touch!
I can confirm this voucher is valid from Thur 2 Jan 2020 until Tue 31 Mar 2020 and is valid 7 days a week in Jan. There is a supplementary charge of £25 per room per night required for Fridays and £50 for Saturday stays in January; payable directly to the hotel.
I hope this helps!
Rachael, itison Customer Support, 09:09, 27/11/19
Thanks for your reply, but that's very misleading. If you state "it is valid 7 days a week" it implies you do not have to pay a supplement as "it is valid". I nearly bought it but not happy without extra supplements. Thanks anyway.
Thanks for getting back in touch with your feedback.
We do always advertise any supplements in the small print section before purchase, as we appreciate you need to know this information to decide if a voucher is suitable.
I'm really sorry if this means this voucher is unsuitable and I've passed your feedback on to our team who'll be sure to take it on board for any future developments.
Rachael, itison Customer Support, 09:30, 27/11/19
Thank you. Yes I'm fully aware there are usually supplements but like I say it's misleading the way it is worded.