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Can you upgrade to a Saturday stay?
Thanks
Chris
Chris, 09:15, 11/06/17
Hi Chris,
Thanks for getting in touch.
I'm afraid this voucher excludes Saturday stays.
I hope this answers your question though!
Jen, itison Customer Support, 08:34, 12/06/17
Hi
Looking to purchase this deal
Do I buy it and print off the voucher and then contact the hotel directly to make the booking? As it is the last Sunday of the festival I am looking to book and concerned it may be fully booked... Would I be able to get a refund from itison?
Thanks.
Diane, 09:55, 18/06/17
Hi Diane,
Thanks for getting in touch.
We offer a full refund of all unused vouchers within 14 days of purchase so it won't be a problem to process this if you can't get the date you're looking for within this time.
I hope this helps!
Jen, itison Customer Support, 09:28, 19/06/17
I have already purchased a voucher last time, are you able to purchase a voucher again?
Carina, 23:42, 18/06/17
Hi Carina,
Thanks for getting in touch.
You're more than welcome to purchase this voucher a second time.
I hope this helps!
Jen, itison Customer Support, 09:30, 19/06/17
Could you please advise the cost of parking?
I am looking to surprise my wife on her birthday, is the 16th July available?
ross, 21:02, 26/06/17
Hi Ross,
Thanks for getting in touch.
There is nearby paid parking available at Waverley Train Station, for further details, including is you would like to check a specific date, please contact Mercure Edinburgh directly and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 07:45, 27/06/17
Can u upgrade a room for 2 adult and 2 kids?
06:36, 29/06/17
Hi there,
Thanks for getting in touch!
I'm afraid there's a maximum of 1 child permitted on this deal. I'm sorry for the disappointment this will cause. We've some great deals in the pipeline though, so hopefully we can offer you something more suitable soon.
I hope this helps.
Ruth, itison Customer Support, 08:44, 29/06/17
How long is the voucher valid for are there any restrictions ?
11:12, 30/06/17
Hi there,
Thanks for your question!
This voucher is valid until Sunday 24th of September 2017, subject to availability. The only restriction is that it's only valid on Sundays, so can't be used Monday - Saturday.
Hope this helps!
Gillian, itison Customer Support, 13:13, 30/06/17
Can you get a deal tues night
Julie, 22:17, 02/07/17
Hi Julie,
Thanks for getting in touch!
I'm afraid this deal is for Sunday night stays only. I'm sorry for the disappointment this will cause but we've some great deals in the pipeline - I'm sure a more suitable voucher will pop up soon!
Have a great day.
Ruth, itison Customer Support, 09:15, 03/07/17
Can you use it on a Wednesday ?
Julie, 12:14, 03/07/17
Hello,
Thanks for getting in touch.
This particular deal is for Sunday night stays only and can't be used on a Wednesday.
I'm sorry for the disappointment, but we've some great deals in the pipeline - I'm sure a more suitable voucher will pop up soon!
Jenny, itison Customer Support, 12:22, 03/07/17
Could you tell me if there is any availability for the 6th of August?
09:10, 07/07/17
Hi there,
Thanks for your question - sadly itison don't have access to the Mercure Edinburgh booking systems to advise on specific availability within the offer period.
Please discuss your booking request directly with the hotel - if you're unable to secure the booking of your choice, a full refund can be requested within 14 days of purchase.
Enjoy your stay!
Jenny, itison Customer Support, 09:23, 07/07/17