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Hi I purchased 2x this deal last month & the hotel had no availability before the voucher ran out. I have now lost £170. Would you please extend my vouchers so that I may use them?
16:20, 14/06/17
Hi there,
Thanks for getting in touch.
Please contact us directly at support@itison.com and we'll be happy to look into your query.
Jen, itison Customer Support, 16:29, 14/06/17
Hi , can u tell me if this deal covers Saturday's? Thank you.
10:44, 18/06/17
Hi there,
Thanks for getting in touch.
I'm afraid this voucher excludes Saturdays.
I hope this answers your question though!
Jen, itison Customer Support, 09:36, 19/06/17
How does this work? Do I buy the voucher and then check with the hotel for availability or vice versa? Thank you
Susan, 14:08, 20/06/17
Hi Susan,
Thanks for getting in touch.
You're welcome to do either! If you want to check a date before you buy, you're welcome to give Mercure Glasgow City a wee buzz, alternatively, you can wait until you purchase your voucher, if you can't get the dates you want, you're welcome to request a full refund within 14 days of purchase.
I hope this helps!
Jen, itison Customer Support, 14:43, 20/06/17
Hi there I would like to check availability at this hotel before I by the voucher and the hotel told me to contact itison for availability. Can you tell me if available on Friday 14 July 2017 for a double/single room.
Thank you
Lynne
lynne, 13:31, 30/06/17
Hi Lynne,
Thanks for getting in touch!
I'm afraid we don't have access to the hotel's booking system to check availability for you, but should be able to discuss this with them directly on 0844 815 9025.
I hope this helps!
Gillian, itison Customer Support, 13:49, 30/06/17
Hi Could you please tell me if you have availability for 23 & 24 th of August please ?
Caroline, 21:34, 27/07/17
Hi Caroline,
Thanks for getting in touch!
I'm afraid we don't have access to the hotel's booking system to check availability for you, but should be able to discuss this with them directly on 0844 815 9025.
I hope this helps!
Ruth, itison Customer Support, 08:58, 28/07/17
how will i know if there is availability on the date i am looking for
21:53, 02/08/17
Hi,
Thanks for getting in touch.
If you want to check a date before you buy, you're welcome to give Mercure Glasgow City a wee buzz, alternatively, you can wait until you purchase your voucher, if you can't get the dates you want, you're welcome to request a full refund within 14 days of purchase.
I hope this helps!
Jen, itison Customer Support, 07:57, 03/08/17
Hi, how much extra for our 2 kids to stay for one night Age 10 & 14?
Michelle, 21:15, 03/08/17
Hi Michelle,
Thanks for getting in touch!
I'm afraid there's a maximum of 1 child permitted on this deal. I'm sorry for the disappointment this will cause.
We've got some great deals in the pipeline, so hopefully we can offer you something more suitable soon.
I hope this helps!
Ruth, itison Customer Support, 08:40, 04/08/17
It says this offer exclusive of saturdays is that always the case?
christina, 12:16, 09/08/17
Hi Christina,
Thanks for getting in touch.
I'm afraid this particular offer excludes Saturdays. I'm sorry for the disappointment this will cause but we've some other great deals in the pipeline - hopefully something more suitable will pop up soon.
I hope this answers your question!
Ruth, itison Customer Support, 12:27, 09/08/17