Eddleston, Peebles, EH45 8QW
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Morning, Could you please confirm that dates that are excluded as it looks like August is completely excluded.
Excludes 3, 15 Jun, 1, 15, 29 Jul, 1 – 31 Aug, 2, 9 Sept and 14 Oct 2017.
Thanks
Alan
Alan, 08:03, 13/05/17
Hi Alan,
Thanks for getting in touch!
I can confirm this deal excludes the month of August.
I hope this answers your question!
Gillian, itison Customer Support, 09:12, 15/05/17
Do you have a price for a family room?
Clare, 10:27, 13/05/17
Hi Clare,
Thanks for getting in touch!
To discuss the possibility and cost of upgrading your room, please contact Mercure Peebles Barony Castle directly and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 09:12, 15/05/17
The supplements for Saturday stays, are they per room?
Diane, 13:00, 14/05/17
Hi Diane,
Thanks for getting in touch!
I'm happy to let you know the Saturday night supplement is per room.
I hope this helps!
Gillian, itison Customer Support, 09:19, 15/05/17
Hi, can you tell me if the use of leisure facilities is included. Maureen.
Maureen, 08:50, 16/05/17
Hi Maureen,
Thanks for getting in touch!
I'm happy to let you know leisure access is included in this deal.
Enjoy your stay!
Ruth, itison Customer Support, 09:39, 16/05/17
Can I book for two nights?
Patricia, 15:17, 20/05/17
Hi Patricia,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be purchased and used on consecutive nights, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:25, 22/05/17
Hi there, is the hotel walking distance to the town of Peebles
sheree, 18:29, 25/05/17
Hi Sheree,
Thanks for getting in touch!
You can see the location of the hotel on a map at the bottom of this page: https://www.itison.com/Aberdeen/deals/mercure-peebles-barony-castle-dbb-2.
I hope this helps!
Gillian, itison Customer Support, 08:58, 26/05/17
If I'm unable to obtain a Saturday night booking will I be able to get a refund?
23:06, 25/05/17
Hi there,
Thanks for getting in touch!
If you can't arrange a suitable booking, please just let us know at support@itison.com within 14 days of placing your order, and we'll be happy to help with a full refund.
Have a great day!
Gillian, itison Customer Support, 08:59, 26/05/17
Are pet dogs allowed?
18:30, 07/06/17
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs are allowed on this deal. A maximum of 1 dog is permitted at a supplementary charge of £15 per dog per night. There are a limited number of pet friendly rooms and they're subject to availability.
I hope this helps!
Ruth, itison Customer Support, 08:28, 08/06/17
Do you have disabled facilities on this deal?
21:10, 08/06/17
Hi there,
Thanks for getting in touch!
There are a limited number of accessible rooms available for this deal, but we'd recommend you speak with the hotel directly before buying to make sure they will be suitable for your requirements.
I hope this helps!
Gillian, itison Customer Support, 09:00, 09/06/17
How much would dinner cost pp please
00:24, 16/06/17
Hi there,
Thanks for getting in touch!
I'm happy to let you know there are two voucher options on this deal:
- £59 for an overnight stay with canapes, a cocktail each and breakfast.
- £109 for an overnight stay with dinner (£28pp allocation), canapes, a cocktail each and breakfast.
I hope this helps!
Gillian, itison Customer Support, 09:02, 16/06/17
Hi does it mean it's 109 then £28pp on top of the £109?
Sharon, 11:33, 24/06/17
Hi Sharon,
Thanks for getting in touch!
I'm happy to let you know the £109 voucher option includes a £28pp dinner allocation.
I hope this helps!
Gillian, itison Customer Support, 09:25, 26/06/17
Do you have a double room available this Sat for b@b@dinner?
Valerie, 08:36, 22/06/17
Hi there,
Thanks for getting in touch!
If you'd like to check their availability before buying, please contact Mercure Peebles Barony Castle directly and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 09:12, 22/06/17
Hi, wondering if kids are allowed too, I have 9,7 years old?! Would you please let me know if I can bring them with. Me and my husband. Thanks
22:55, 22/06/17
Hi there,
Thanks for getting in touch!
A maximum of 1 child is permitted on this deal and no supplement applies per child aged 0-12 years when sharing a twin room with adults. A £7.50 supplement applies for children’s breakfas and children’s dinner should be paid as taken.
I hope this answers your question!
Gillian, itison Customer Support, 08:59, 23/06/17
I bought this deal on 26th May for my Husbands birthday, and I paid £98,why is it so much cheaper now. We have not used it yet and just very disappointed it is so much cheaper.
Lynne, 08:59, 23/06/17
Hi Lynne,
Thanks for getting in touch!
I don't believe we've featured a £98 offer recently, but if you've any questions about a previous order please just let us know at support@itison.com directly.
I hope this helps!
Gillian, itison Customer Support, 09:05, 23/06/17
Hi, is it possible to buy 2 vouchers so that I can book 2 rooms for the same night? There would be one person in each room.
Thanks
Alec
Alec, 03:00, 27/06/17
Hi Alec,
Thanks for getting in touch.
I'm happy to advise that multiple voucher purchases are permitted, though all bookings are subject to availability.
I hope this helps!
Jen, itison Customer Support, 07:52, 27/06/17
Hi, I have 2 questions:
1. I see the deal includes canapés & a cocktail. Where do you go to get these & are they only available at certain times?
2. Check in is from 2pm but can you come earlier & use the leisure facilities?
Thanks
Heather, 20:17, 27/06/17
Hi Heather,
Thanks for getting in touch!
Your cocktails and canapés will be served in the bar before dinner.
You are also welcome to use the leisure facilities before you check in. If your room isn't ready, the hotel will be happy to store your luggage.
I hope this helps!
Gillian, itison Customer Support, 11:16, 28/06/17
How much for extra night please.
Mrs, 07:19, 28/06/17
Hi there,
Thanks for getting in touch!
I'm happy to let you know multiple vouchers can be used on consecutive nights, subject to availability, or you can also contact the hotel to discuss the cost of extending your stay with them directly.
I hope this helps!
Gillian, itison Customer Support, 09:12, 28/06/17
Hi, is Hotel accessible?
Julie, 01:30, 29/06/17
Hi Julie,
Thanks for getting in touch!
There are a limited number of accessible rooms available for this deal, but we'd recommend you speak with the hotel directly before buying to make sure they'll be suitable for your requirements.
I hope this helps!
Gillian, itison Customer Support, 09:00, 29/06/17
Is it pet friendly ?
08:53, 29/06/17
Hi there,
Thanks for getting in touch!
I'm happy to let you know a maximum of 1 dog is permitted per voucher at a supplementary charge of £15 per dog per night.
Please just keep in mind there are a limited number of pet friendly rooms, and these are subject to availability.
I hope this helps!
Gillian, itison Customer Support, 09:04, 29/06/17
Hi can we come with 3yers old child? at 08/07/17?
marek, 18:07, 03/07/17
Hi there,
Thanks for your question!
You'll be glad to know one child under 12 can stay per voucher, with no supplement charged. But, a charge does apply for a child's breakfast in the morning.
I hope you enjoy your stay!
Courtney, itison Customer Support, 10:00, 04/07/17
Myself and my partner would like to come and use this offer but would need seperate rooms. Is it possible to pay a supplement to allow this please?
Fiona, 20:57, 04/07/17
Hi there,
Thanks for getting in touch!
Unfortunately we can't offer a supplement cost for this, you would have to buy two separate vouchers if you're needing two rooms.
I hope this helps!
Courtney, itison Customer Support, 11:53, 05/07/17
Hi, Can you tell me if buying 2 vouchers on DBB basis to be used on consecutive nights, do you get the Canapes and Cocktails both night's? Maureen.
Maureen, 13:36, 08/07/17
Hi Maureen,
Thanks for getting in touch!
I'm happy to let you know that if you buy two vouchers to use consecutively, you will get the canapes both days.
I hope this helps!
Gillian, itison Customer Support, 09:52, 10/07/17
Do you have 4 twin rooms available on 8 September for the iron deal
Liz, 16:50, 10/07/17
Hi Liz,
Thanks for getting in touch!
If you'd like to check their availability before buying, please contact Mercure Peebles Barony Castle directly and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 16:57, 10/07/17
Is the payment taken up front or when you check out.
How do you book for two nights
Thank you
Marie, 13:03, 11/07/17
Hi Marie,
Thanks for your question.
You'll be charged for the voucher at the time of purchase and all booking instructions are provided there under the 'How To Book' section.
Please just advise at the time of booking you're looking to secure 2 nights.
Enjoy your stay!
Jenny, itison Customer Support, 13:05, 11/07/17
What is the canape?
Jacqui, 10:35, 07/09/17
Hello Jacqui,
Thanks for getting in touch.
I'm afraid this offer is now off-sale.
We've some great deals in the pipeline though - I'm sure a similar voucher will pop up soon!
I hope this helps!
Jen, itison Customer Support, 10:38, 07/09/17
Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.
Overnight stay for two with a cocktail each, canapes and breakfast
OR
Overnight stay for two with dinner (£28pp allocation), canapes, a cocktail each and breakfast
Deal includes access to the leisure facilities.
Voucher is valid from Mon 15 May 2017 until Tue 31 Oct 2017, 7 days; subject to availability.
Excludes 3, 15 Jun, 1, 15, 29 Jul, 1 – 31 Aug, 2, 9 Sept and 14 Oct 2017.
A supplementary charge of £20 is required for Friday stays and £30 for Saturday stays; payable directly to hotel.
Please note limited availability on Saturdays; book well in advance to avoid disappointment.
Advance booking required. Voucher must be booked by Tue 17 Oct 2017 (we don’t want you to miss out!).
You risk forfeiting your voucher if you cancel within 24 hours of your booking.
Check-in 2pm, late check-out 11am
Multiple voucher purchases permitted; multiple vouchers can be used on consecutive nights; subject to availability.
Standard double or twin standard rooms; subject to availability.
Rooms can be upgraded on arrival, supplement charges from £15; subject to availability.
Stay can be extended by a night for a supplementary charge; please discuss directly with hotel.
Option 2 includes dinner, dinner is a £28pp allocation towards the a la carte menu. Menu can be viewed here; subject to change. Max of 5 vouchers per table.
Un-used dinner allowance is non-refundable and non-transferable, and any amount over the allocation should be paid in full at the time of check-out.
Vegetarian, gluten / wheat free options are available. Please advise hotel when booking.
Includes a bespoke watermelon cocktail each. Alcohol can be substituted for a soft drink.
Free onsite parking available.
Max of 1 child permitted; no supplement applies per child aged 0-12 years when sharing twin room with adults. £7.50 supplement applies for children’s breakfast (children’s dinner to be charged as consumed from the menu); payable directly to hotel.
Max of 1 dog permitted at a supplementary charge of £15 per dog per night; limited number of pet friendly rooms and subject to availability.
The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.
Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.
Voucher is not exchangeable for cash or valid with any other offers.
Images used for illustrative purposes only.