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I was in here in July with my wife for the lunch time menu. I was charged 10% service charge for only two people. It was not shown anywhere until I got the bill. This should be shown clearly in the offer.
William, 10:42, 23/08/22
Hi William,
Thanks for getting in touch!
I'm sorry to hear you had a 10% service charge applied to your bill that you perhaps weren't expecting, however these are discretionary and can be removed by the restaurant if required, but I'm sorry if this wasn't clear at the time of your visit.
If you'd like to discuss this further, please just contact support@itison.com and we'll do our best to help!
Caitlin, itison Customer Support, 10:54, 23/08/22