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Hi I keep getting an error when purchasing Ninja warrior tickets? Tried logging in & also through app. Can someone help please?
Caroline, 09:31, 03/11/20
Hi Caroline,
Thanks for getting in touch – I’m really sorry you’re having trouble placing your order.
I’ve had a look and I'm afraid your recent order attempt failed at the 3D Secure stage, which is sadly controlled by your bank. However, we do sometimes find the problem isn't actually down to your bank and it's instead a compatibility issue with your current browser or device.
If you're still looking to order this deal, I’d suggest trying again on another computer or device. You’ll know straight away if the transaction goes through as you’ll see a page confirming your order has been successful:
https://www.itison.com/Edinburgh/products/deals/ninja-warrior-uk-adventure-edinburgh/messages
I hope this helps!
Rachael, itison Customer Support, 09:42, 03/11/20
Hi
If the venue is closed due to covid lockdown will it be valid later?
09:44, 03/11/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid until Thur 28 Jan 2021 and we're unable to offer extended dates right now. However, if you're unable to use your voucher for any reason let us know at support@itison.com asap and we'll do our best to help.
I hope this helps.
Rachael, itison Customer Support, 11:06, 03/11/20
Can you please advise whether the last entry time for this deal is 4pm or if you need to book the 3pm slot and leave by 4pm. Thanks
Louise, 09:54, 03/11/20
Hi Louise,
Thanks for getting in touch!
I can confirm this voucher is valid from Mon 26 Oct 2020 until Thur 28 Jan 2021, Mon - Thur 12noon-4pm. The last booking can commence at 4pm, subject to availability.
I hope this helps!
Rachael, itison Customer Support, 11:04, 03/11/20
is this voucher for kids only or is this an adult voucher also? Thanks
20:52, 20/11/20
Hi there,
Thanks for getting in touch!
I'm happy to let you know this voucher is suitable for ages 5+.
I hope this helps!
Wallis, itison Customer Support, 10:44, 23/11/20
These times and dates are all within the school day and mainly aimed at schools children. The weekend and holidays are exempt. Also my grandson was recently at a party here and didn’t have a participating adult and he is 5 years old
sylvia, 07:22, 15/12/20
Hi there,
Thanks for getting in touch.
I'm really sorry this deal isn't suitable for you, but I hope you find another offer.
Courtney, itison Customer Support, 09:48, 15/12/20
Good morning just bought this voucher, but looking at the valid times there is no way I will be able to use this without taking the kids out of school, could I please request a refund?
Sonia, 08:56, 15/12/20
Hi Sonia,
Thanks for getting in touch.
I'm really sorry this offer is no longer suitable for you. You can request a refund of your voucher within 14 days of purchase by visiting www.itison.com/my/complete_orders, selecting the voucher in question and select Get Help or Cancel This Voucher.
I hope this helps!
Courtney, itison Customer Support, 09:50, 15/12/20
Hi. When are off peak times?
09:07, 15/12/20
Hi there,
Thanks for getting in touch!
I can confirm this voucher is valid from Mon 26 Oct 2020 until Thur 28 Jan 2021, Mon - Thur 12noon - 4pm; subject to availability.
For information about their peak times, please contact Ninja Warrior UK Adventure Park Edinburgh directly and they'll be happy to discuss.
I hope this helps.
Rachael, itison Customer Support, 10:29, 15/12/20
Are there restrictions in place with the tiers? I live in a different tier to Edinburgh city.
Michael, 09:38, 15/12/20
Hi there,
Thanks for getting in touch!
For information about their Covid-19 policy, please contact Ninja Warrior UK Adventure Park Edinburgh directly and they'll be happy to discuss.
I hope this helps.
Rachael, itison Customer Support, 10:28, 15/12/20