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Hi, Please can you advise if there is there availability at this hotel in October for 3 nights.My parents have two Itison vouchers, totalling £150. would they be able to purchase both the2 night and overnight deal together, to create the 3 nights?
Many thanks
21:21, 28/09/20
Hi there,
Thanks for getting in touch!
I'm afraid multiple vouchers cannot be used on consecutive nights.
I hope this answers your question though.
Wallis, itison Customer Support, 08:03, 29/09/20
Evening, I’m just asking to find out about the availability of a double room for Wednesday the 14th and Thursday the 15th of October.
Thanks
Paul, 21:44, 30/09/20
Hi Paul,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact The Plough Hotel directly and they'll be happy to discuss.
I hope this helps!
Gillian, itison Customer Support, 08:56, 01/10/20
Hi there, I’m wondering if you have availability for the 2 night stay option on Sunday 18th October before I buy the voucher?
Katy, 13:08, 05/10/20
Hi Katy,
Thanks for getting in touch!
You'll be able to check availability and make a booking by phone or email immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Wallis, itison Customer Support, 13:24, 05/10/20
Hi is this a dog friendly hotel
Marie, 19:55, 21/10/20
Hi Marie,
Thanks for getting in touch!
I'm happy to let you know up to 5 dogs can stay for a supplement of £5.50 per dog per night; payable directly to the hotel.
I hope this helps!
Wallis, itison Customer Support, 07:59, 22/10/20
Hi, if we can’t come because of COVID can we get a refund. John
John, 09:04, 12/12/20
Hi John,
Thanks for getting in touch.
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
A business closes or is unable to fulfil your voucher
You’re unable to use your voucher because of travel restrictions or isolating
You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps.
Rachael, itison Customer Support, 08:28, 14/12/20