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I WOULD LIKE TO STAY FOR 2 CONSECUTIVE NIGHTS CAN I BUY 2 VOUCHERS AND BOOK ONLINE. i POSSIBLE MIGHT HAVE 4 COUPLES FOR 2 NIGHTS SO 8 VOUCHERS WOULD THIS BE OKAY, THANKS
Laura, 14:42, 01/12/21
Hi Laura,
Thanks for getting in touch!
I can confirm multiple voucher purchases are permitted and can be used on consecutive nights; subject to availability.
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 15:18, 01/12/21
What if I have voucher for 100 and hotel costs 129 do I have to buy another voucher or can I pay the difference
14:24, 11/01/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know that once you apply your £100 gift card, the remaining balance can be settled via card.
I hope this helps!
Fiona, itison Customer Support, 16:32, 11/01/22
Hi there can you tell me if the hotel has vacancies on my chosen date or do I need to get in touch with the hotel prior to buying the voucher? Thank you
Claire, 18:11, 27/01/22
Hi Claire,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Laura, itison Customer Support, 10:42, 28/01/22
Good evening, if we travel by car to Newcastle does the hotel have parking facilities as we would possibly be staying for 3 nights.
17:24, 14/02/22
Hi there,
Thanks for getting in touch!
I can confirm parking is available on site for £15 per day.
I hope this helps!
Jen, itison Customer Support, 17:29, 14/02/22
Can u stay on wk end with this deal
Beverley, 17:42, 23/02/22
Hi Beverley,
Thanks for getting in touch!
I'm afraid Option 2 and 3 for Friday and Saturday stays are sold out.
I hope this answers your question though.
Fiona, itison Customer Support, 11:29, 24/02/22
Please can you advise if 2 adults can stay with 1 child?
I was hoping to book two rooms, for 2 adults and 1 child?
Thanks.
19:41, 23/02/22
Hi there,
Thanks for getting in touch!
I'm afraid children are included in the overall headcount, and so this voucher can't be used for 2 adults and a child.
I hope this answers your question though.
Fiona, itison Customer Support, 11:31, 24/02/22