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What will happen due to COVID restrictions if I was unable to use the voucher as I live in a different region?
Thank you
Catherine
Catherine, 15:01, 09/01/21
Hi Catherine,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/pages/guarantee.
With our guarantee, we'll be happy to issue itison credit for the full value of your voucher if:
- A business closes or is unable to fulfil your voucher
- You’re unable to use your voucher because of travel restrictions or isolating
- You’ve gifted a voucher that the recipient is unable to use for the above reasons
You can find out more about itison credit, including terms of use, with our helpful guide to itison credit.
I hope this helps!
Wallis, itison Customer Support, 09:50, 11/01/21
How long is the voucher valid
12:23, 20/03/21
Hi there,
Thanks for getting in touch.
I can confirm this voucher is valid until Sun 30 May 2021, Sun - Thur 12noon - 9pm, Fri 12noon - 4pm and Sat 12noon - 12.30pm and 4pm - 4.45pm; subject to availability.
I hope this helps!
Rachael, itison Customer Support, 09:28, 22/03/21