Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Are pets (dog) allowed to stay?
18:54, 07/05/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs can stay for a supplement of £25 per dog per night, payable directly to the hotel.
I hope this helps!
Jen, itison Customer Support, 08:45, 08/05/22
Hi. I was looking to get this voucher for my parents Golden Wedding anniversary which is in august but are it’s only until 31st July. Is there any chance this can be extended to September / October for them?
17:41, 13/06/22
Hi there,
Thanks for getting in touch!
I can confirm that this voucher is valid until Sunday the 31st of July; subject to availability.
I hope this answers your question though.
Caitlin, itison Customer Support, 09:47, 14/06/22
Are you dog Friendly
John, 07:58, 20/06/22
Hi there,
Thanks for getting in touch!
I'm happy to let you know dogs are permitted at a supplementary charge of £25 per dog per night which is payable directly to the hotel.
I hope this helps!
Jen, itison Customer Support, 09:37, 20/06/22
we are both disabled, do you have a lift .also do you have a walk in shower, we walk with sticks, no dates set as yet thanks Iain Collins
15:14, 03/07/22
Hi Iain,
Thanks for getting in touch!
I can confirm wheelchair access is available but to discuss your requirements, I'd recommend contacting The Ro directly by calling 01539 232625 and they'll be happy to advise.
I hope this helps!
Jen, itison Customer Support, 15:25, 03/07/22