The York Dungeons

12 Clifford Street, York, YO1 9RD

SOLD OUT
The York Dungeons The York Dungeons The York Dungeons

One ticket to The York Dungeon; hear dark tales from theatrical actors in amazing 360° sets, plus see the brand new Curse of the Witch show in the spooky ghost room- save up to 53%

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Questions and answers

I’ve bought this deal but not sure how to print the vouchers off is it the confirmation of purchase

18:13, 25/05/19

Hi there,

Thanks for getting in touch!

To print your vouchers, just head to https://www.itison.com/my/complete_orders.

I hope this helps!

Jen, itison Customer Support, 10:29, 26/05/19

REPLY

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I’ve bought this deal but not sure how to print the vouchers off is it the confirmation of purchase

18:13, 25/05/19

Hi there,

Thanks for getting in touch!

To print your vouchers, just head to https://www.itison.com/my/complete_orders.

I hope this helps!

Jen, itison Customer Support, 10:29, 26/05/19

REPLY

Please sign up or sign in to ask a question.

Is this activity too scary for a 5 year old?

H, 21:54, 10/10/19

Hi there,

Thanks for getting in touch!

There is a recommended age of 8+ due to the nature of the attraction.

I hope this helps!

Gillian, itison Customer Support, 08:45, 11/10/19

REPLY

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Tried to purchase 4 tickets for this last evening but payment did not seem to go through. Tried again just now and got a message to say I had purchased the maximum for this deal. Please advise.

Barbara, 16:55, 28/11/19

Hi Barbara,

Thanks for getting in touch, although I'm sorry you're having trouble placing your order.

I've just had a wee look and I can confirm there are no vouchers for this deal in your account.

You're welcome to give us a call on 0141 223 8843 and we'd be happy to look into this further for you.

I hope this helps in the meantime!

Gillian, itison Customer Support, 17:05, 28/11/19

I tried again the following day without success. My husband tried on his account, no success. I phoned your office and tried as the agent talked me through the process, but again no success. I then asked a friend to try and she has spent 3 days trying, she emailed you but you said there was not a problem! Eventually gave up and booked the £10 tickets which worked without a problem. There is definitely a problem with you system for the £8 ticket offering.

Barbara, 10:41, 05/12/19

Hi Barbara,

Thanks for getting back in touch, although I'm sorry you had trouble placing your order.

I've just had a wee look and I can confirm customers orders are going through successfully on this deal with 1053 sold so far at £8 so I'm not too sure what the issue might be.

I’d suggest checking in case:

- a letter or number is missing from your postcode.
- a digit is missing from your card number.
- the CV2 number is missing (the last three digits on the back of your card).

Or alternatively, try another device.

I've flagged your feedback on to our development team also but I'm really sorry we couldn't be of any further help here.

Rachael, itison Customer Support, 10:54, 05/12/19

REPLY

Please sign up or sign in to ask a question.

Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at [email protected] and we'll be happy to help.

What to expect

One ticket to The York Dungeons

Small print

Voucher is valid until Tue 31 Dec 2019; 7 days, 10am - 5pm subject to availability.

First tour is at 10am and last tour is at 5pm. Opening times will vary throughout the year, please check website for your chosen day.

Excludes 19 Oct - 3 Nov 2019, and 25 & 26 Dec 2019.

Advance booking not required.

Voucher acts as entry ticket. Please print off voucher and show on arrival.

Multiple voucher purchases permitted.

Recommended age of 8+ due to the nature of the attraction. Entry is at the discretion of the parent or guardian.

Duration approx 1 hr 10 mins.

Wheelchair access available. Some floor surfaces are uneven. Advised that wheelchair users book in advance to avoid waiting by emailing [email protected].

The beginning and end period of a voucher’s validity is always the busiest. We advise members to book well in advance to avoid disappointment.

Vouchers must be printed for redemption; please print your voucher and bring along with you to avoid disappointment.

Voucher is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.

  • York Dungeon
  • 12 Clifford Street, York,
    YO1 9RD
  • Website