Ask us a question
If you have any questions about itison, try visiting our
Help Centre to see if we can answer
them for you.
Still need an answer? Please sign up or sign in to ask a question.
Hi there is it possible to check availability before buying?
Nicky, 08:02, 28/02/19
Hi Nicky,
Thanks for getting in touch!
To check their availability before buying a voucher, please contact Tigerlily directly on 0131 225 5005 and they'll be happy to discuss.
I hope this helps!
Rachael, itison Customer Support, 09:16, 28/02/19
Hiya guys is it the Georgian suite that is the upgraded deal and not the Georgian ‘mini suite’? Thanks
Wendy, 08:47, 28/02/19
Hi Wendy,
Thanks for getting in touch!
I can confirm voucher option 1 is valid for the mini suite and option 2 is for the Georgian suite.
I hope this helps!
Rachael, itison Customer Support, 10:09, 28/02/19
Would it be possible at all to pay an extra supplement to get this deal on a Saturday?
Alison, 10:41, 28/02/19
Hi Alison,
Thanks for getting in touch!
This deal excludes all Saturdays and no supplement can be paid for bookings on these dates.
I hope this helps.
Courtney, itison Customer Support, 11:04, 28/02/19
Hi there, can you confirm the dates for this offer please? Many thanks
Jane, 11:22, 01/03/19
Hi Jane,
Thanks for getting in touch!
I’m happy to let you know this voucher can be used until Friday 31st May 2019, Sunday to Friday, subject to availability.
I hope this helps!
Gillian, itison Customer Support, 11:49, 01/03/19
Is it possible to book a twin room with the same package
Amanda, 19:37, 03/03/19
Hi Amanda,
Thanks for getting in touch!
I'm happy to let you know a twin mini suite is available with this offer; please request twin at time of booking.
I hope this helps!
Courtney, itison Customer Support, 09:12, 04/03/19
Hi
If I can't get a date I like, can I cancel within 14 days?
Janice, 11:11, 16/03/19
Hi Janice,
Thanks for getting in touch!
I’m happy to confirm we do offer a full refund on unused vouchers within 14 days of their purchase, so if you're not able to secure a suitable booking just drop us a line on support@itison.com and we'll be happy to help.
I hope this helps!
Ruth, itison Customer Support, 11:56, 16/03/19
Hi,
Can I book this deal for Saturday 23rd with an upgrade?
Thanks,
Ewan
00:18, 17/03/19
Hi Ewan,
Thanks for getting in touch!
I'm afraid this voucher excludes Saturdays.
I hope this answers your question though.
Wallis, itison Customer Support, 09:11, 17/03/19
Is this deal available on a Saturday
15:48, 25/04/19
Hi there,
Thanks for getting in touch!
I'm afraid this voucher excludes Saturdays.
I hope this answers your question though.
Rachael, itison Customer Support, 16:02, 25/04/19