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Do they allow small dogs
Ellenor, 02:17, 07/07/21
Hi Ellenor,
Thanks for getting in touch!
I'm happy to let you know up to 2 dogs can stay per voucher for a supplement of £10 per pet per night, payable directly to the hotel.
I hope this helps!
Gillian, itison Customer Support, 09:37, 07/07/21
How do I book using my Itison voucher for 3 nights?
Thanks,
Peter Connell
Peter, 17:07, 07/07/21
Hi Peter,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Rachael, itison Customer Support, 17:20, 07/07/21
Can I check availability before I buy the deal?
Averil, 19:39, 08/07/21
Hi Averil,
Thanks for getting in touch!
You'll be able to check availability and make a booking online immediately after buying your voucher.
If you can't book your preferred date, just let us know at support@itison.com within 14 days of placing your order and we'll be happy to issue a full refund.
I hope this helps!
Courtney, itison Customer Support, 09:13, 09/07/21
Can’t find promotion code for Melrose
09:53, 09/07/21
Hi there,
Thanks for getting in touch!
I'm afraid there aren't any promotional codes available at the moment. I'm really sorry for the disappointment this will cause.
Just so you know for next time, we only issue promotional codes directly to our customers and not through any unofficial websites.
I hope this helps!
Wallis, itison Customer Support, 10:41, 09/07/21
Can’t find code
09:54, 09/07/21
Are you able to have dinner at Waverly Castle Hotel, and if so , where can I see an example of the menu? As it does not mention anything about that.
Janet, 11:53, 11/07/21
Hi Janet,
Thanks for getting in touch!
Our vouchers are for a 3-night stay with breakfast only, but you're welcome to contact Waverley Castle Hotel directly to discuss the possibility and cost of adding dinner to your booking and they'll be happy to advise.
I hope this helps!
Wallis, itison Customer Support, 09:29, 12/07/21
What happens if I book a stay and the government introduce new restrictions on travel etc.?
19:41, 19/07/21
Hi there,
Thanks for getting in touch!
You can find out more about our Covid-19 guarantee at https://www.itison.com/guarantee.
I hope this helps!
Gillian, itison Customer Support, 08:52, 20/07/21
Can two adults stay with a 5 month old baby in one room ?
Mrs, 18:18, 23/07/21
Hi there,
Thanks for getting in touch.
I can confirm children are permitted and included in the headcount. Max of 2 people per room.
I hope this answers your query.
Rachael, itison Customer Support, 10:18, 26/07/21