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FINAL TICKETS: GlasGLOW

Botanic Gardens, 730 Great Western Road, G12 0UE

SOLD OUT
FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW FINAL TICKETS: GlasGLOW
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Fri 25th Oct - Sun 10th Nov

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FINAL TICKETS: GlasGLOW, Botanic Gardens; nine portals have opened – Halloween 2019 will be like no other

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Questions and answers

hi I have just booked for 26/10/2019 18:00 slot but tickets state 5pm start? small print also states to arrive 30 minutes before my slot so confused as I want 6pm not 5pm and have I to turn up at 16:30 given ticket states 5pm or can I arrive at 17:30 given that I clicked 18:00 when I bought the tickets. Very confusing!

Leigh, 08:11, 13/12/18

Hi Leigh,

Thanks for getting in touch.

Regrettably, there was a mistake with the start time on some tickets. We're very sorry for the inconvenience this has caused.

These have now been updated, but you can check your tickets are valid for the time you selected by heading to www.itison.com/my/complete_orders.

I hope this helps.

Courtney, itison Customer Support, 09:27, 13/12/18

Hi Courtney
thanks for such a quick reply! I have checked and my tickets do now state the correct time of 18:00pm :)

looking forward to it

Leigh

Leigh, 09:50, 13/12/18

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My friends have already bought tickets as a group and I wish to add in my child ( under 1 ) but it won’t let me do this with out buying another ticket? Is there a way I can do this?

11:39, 20/08/19

Hi there,

Thanks for getting in touch!

Please get in touch with us at support@itison.com directly and we'll do our best to lend a hand!

Gillian, itison Customer Support, 11:41, 20/08/19

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Hi, if my time is booked for 20:45 can I come in earlier so that we can go to the bar?

08:51, 22/08/19

Hi there,

Thanks for getting in touch!

I'm afraid entry is only permitted at the time stated on your tickets.

I hope this answers your question though.

Wallis, itison Customer Support, 09:17, 22/08/19

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I've booked the wrong dates and my partner will be out the country . Can I please change it for a earlier date?

Gary, 16:39, 22/08/19

Hi there,

Thanks for getting in touch!

If you need help with your order, please drop us a line at support@itison.com directly and we'll do our best to lend a hand!

Gillian, itison Customer Support, 16:45, 22/08/19

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Hi i purchased 4 tickets for 9th nov for Glasgow Glow cant find confirmation of them

Marion, 11:13, 12/09/19

Hi Marion,

Thanks for getting in touch!

I'm sorry you've had trouble finding your tickets. Just email support@itison.com or call us on 0141 223 8843. We're open Mon - Thu 9 - 5.30 and Fri 9 - 4.30 and will be happy to help.

Courtney, itison Customer Support, 11:16, 12/09/19

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I look after my artistic son .can I get a carers ticket?

Maro, 12:19, 16/09/19

Hi Maro,

Thanks for getting in touch!

I'm happy to let you know carer tickets are available for registered carers and blue badge holders.

You're welcome to email us at support@itison.com or call 0141 223 8843 and we'd be more than happy to discuss the criteria for carer tickets further.

I hope this helps!

Wallis, itison Customer Support, 13:34, 16/09/19

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Hi My Daughter who is 8 has Ceoliac Disease and requires gluten free food, an we bring our own food just for her or do you have gluten free options. Thank you Mary

Mary, 09:28, 28/09/19

Hi Mary,

Thanks for getting in touch!

I'm afraid food isn't permitted into the venue but we will have gluten free options available.

I hope this helps!

Jen, itison Customer Support, 15:24, 30/09/19

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is it suitable for partially sighted?

Lorraine, 14:25, 12/10/19

Hi Lorraine,

Thanks for getting in touch!

I've spoken to the GlasGLOW team, and we think the experience will still be suitable, however there is one optional area down some stairs which might not be as suitable.

The event takes place in the dark, which might also slightly impact the suitability, but if you'd like to discuss this further, you're welcome to give us a wee call on 0141 223 8843.

I hope this helps!

Wallis, itison Customer Support, 12:14, 14/10/19

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I'm about to book for 8th Nov at 5.30pm for 2 X adults and one child who is a wheelchair user. Can you confirm if there is a careers reduction and also if there is disabled parking?

22:01, 22/10/19

Hi there,

Thanks for getting in touch!

It won't be a problem to add you to our carer's guestlist for the night - just purchase the tickets you need less one for the carer, and email glasglow@itison.com with your ticket codes so we can get this sorted out ahead of the event.

I'm afraid there aren't any disabled parking spaces left for your chosen date. I'm really sorry for the inconvenience this will cause.

If it helps, there are still spaces available on the 4th of November, the 5th of November and the 7th of November.

There are other blue badge spaces located on nearby streets, but we're sadly unable to guarantee these will be available on the night.

To avoid disappointment, I'd recommend trying to arrange another way to get there.

I hope this helps!

Wallis, itison Customer Support, 09:14, 23/10/19

Hi I booked the tickets as you suggested but did not book one for the carer. I then emailed your team with the ticket numbers and have received no reply having now emailed them twice. I am a little concerned as the date is drawing closer being 8th Nov and not sure if things have been put in place for the carer or if you require any form of documentation from the carer when we attend. I hope you can help.

Regards
Debbie's

03:56, 01/11/19

Hi Debbie,

Thanks for getting in touch!

I'm afraid I can't seem to track down your email with your registered address but you're welcome to give us a ring on 0141 223 8843 and we'll be happy to help!

Rachael, itison Customer Support, 09:04, 01/11/19

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Hi! Can you provide details about the street food village please? Eg what options are there, prices, kids portions, seating etc
Thanks

Grant, 23:30, 27/10/19

Hi Grant,

Thanks for getting in touch!

We’re building a food village from Glasgow’s best street food traders plus a whole world dedicated to marshmallows. There’ll be something for everyone, with options for gluten-free and vegan diets. The traders include:

- Loop & Scoop
- Mucky Face - Churros & Hot Chocolate
- Nomad Pizza
- Poke
- PapaMacs Gourmet Kitchen
- Brigston & Co
- Shrimp Wreck

Prices and portions will vary dependant on the vendor and I'm happy to let you know seating is available.

I hope this helps!

Rachael, itison Customer Support, 09:16, 28/10/19

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I have bought tickets for this event for Wednesday of this week when I should have bought for Tuesday of this week. Do I just lose the tickets then or can I go on the Tuesday?

Debbie, 17:29, 28/10/19

Hi there,

Thanks for getting in touch.

I’m afraid we can’t exchange event tickets, but I’m happy to let you know they are transferable between people. If you can’t use them on this day yourself, you’re welcome to give them to a friend or family member to use instead.

I hope this helps.

Jen

Jen, itison Customer Support, 17:42, 28/10/19

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Paid for tickets unable to print and have now lost them from my screen.

Sheila, 10:08, 01/11/19

Hi Sheila,

Thanks for getting in touch!

You can view your tickets by visiting www.itison.com/my/complete_orders.

I hope this helps!

Courtney, itison Customer Support, 10:34, 01/11/19

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Hi
Are dogs allowed

Kevin, 13:20, 01/11/19

Hi Kevin,

Thanks for getting in touch!

We’re really sorry but no pooches (except assistance dogs) are allowed. The event is busy, has flashing lights and lots of sounds, so while it’s great fun for humans, won’t be a nice experience for your canine pals!

Gillian, itison Customer Support, 13:48, 01/11/19

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Is there any awt times that would be suitable for people with autism which is a bit quieter than normal?

13:36, 01/11/19

Hi there,

Thanks for getting in touch!

While there aren't any designated autism-friendly sessions, we'd be happy to send you our sensory guide to help you plan and prepare for the event If you think this would be helpful, just let us know at support@itison.com!

Gillian, itison Customer Support, 13:47, 01/11/19

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I have bought 3 adult and 1 child ticket for Wednesday 6th, however I have forgotten to purchase ticket for 2 year old in pram. What can I do?

Regards
Alexandra

Alex, 11:09, 04/11/19

Hi Alexandra,

Thanks for getting in touch!

Please email glasglow@itison.com and our team will be happy to lend a hand where we can.

I hope this helps!

Courtney, itison Customer Support, 11:25, 04/11/19

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Hi I have tickets for 6.15 and one for 5.15 can I change the 5.15 one as it’s a Childs and she can’t go alone ?

Paula, 10:13, 05/11/19

Hi Paula,

Thanks for getting in touch!

If you need help with an existing order, please get in touch with us at glasglow@itison.com and we'll do our best to lend a hand!

Gillian, itison Customer Support, 10:37, 05/11/19

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Hi there,
I was looking to buy tickets for Saturday but I seen it is sold out, do any more tickets get released night before or on the day? Only needing 2 adult tickets.

Holly, 22:19, 05/11/19

Hi Holly,

Thanks for getting in touch!

We’ve released the full ticket allocation for each timeslot, so once a timeslot is sold out, we’re unfortunately unable to release more tickets for it.

We do still have some other dates available but I understand these may not be suitable.

I hope this answers your query.

Rachael, itison Customer Support, 09:21, 06/11/19

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Is there disabled/carer price tickets for this .

Heather, 09:25, 06/11/19

Hi Heather,

Thanks for getting in touch!

For info about carer tickets, please get in touch with us at glasglow@itison.com directly and we'll be happy to advise further!

Gillian, itison Customer Support, 09:50, 06/11/19

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I thought I purchased 3 tickets for tonight but I didnt, can I order a child’s ticket, can I pay for my child at the door this evening

10:35, 09/11/19

Hi there,

Thanks for getting in touch!

I'm afraid as GlasGLOW is now sold out we are unable to sell any more tickets.

We do have a very limited amount of tickets available at the box office but as these are sold on a first come first served basis, I can't guarantee there will be any left.

I hope this helps though.

Jen, itison Customer Support, 18:13, 09/11/19

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Hi is there any tickets available for tomorrow

Kayleigh, 19:42, 09/11/19

Hi Kayleigh,

Thanks for getting in touch!

I'm afraid as GlasGLOW has now sold out we are unable to sell any more tickets.

We do have a very limited amount of tickets available at the box office but as these are sold on a first come first served basis, I can't guarantee there will be any left.

I hope this helps though.

Courtney, itison Customer Support, 19:51, 09/11/19

Thanks where is the box office based

Kayleigh, 19:57, 09/11/19

Hi Kayleigh,

Thanks for getting back in touch!

The box office is just inside the main gates to the gardens.

I hope this helps!

Gillian, itison Customer Support, 11:58, 10/11/19

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Hi there I wondered if the tickets are released yet? Kind regards Mandy

13:43, 03/09/20

Hi Mandy,

Thanks for getting in touch!

I'm afraid this was for our 2019 GlasGLOW event. Whilst tickets aren't currently available for this years even, I'd recommend keeping an eye on our Facebook and Instagram pages for information.

I hope this helps!

Wallis, itison Customer Support, 13:48, 03/09/20

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Hi I mistakenly bought 2 tickets for the wrong Tuesday I thought I was buying them for Tuesday 27th of October but mistakenly bought them for 3rd of November the following week . Is it possible to get s refund or change them to the 27th? We’re only in Glasgow until the 28th and it will be impossible to attend .

16:56, 25/10/20

Hi there,

Thanks for getting in touch.

I'm afraid this years event starts on Thursday the 29th of October, and there are no tickets for dates prior to this.

Please email glasglow@itison.com and they'll do their best to lend a hand where possible.

Courtney, itison Customer Support, 17:54, 25/10/20

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Is it possible to change dates after u have already bought tickets? Or can they be refunded and how long would a refund roughly take

22:19, 05/10/21

Hi there,

Thanks for getting in touch!

I’m afraid event tickets are non-refundable and we can’t exchange event tickets, but I’m happy to let you know they are transferable between people. If you can’t use them on this day yourself, you’re welcome to perhaps give them to a friend or family member to use instead.

I'm sorry I can't be of more help here, but I hope this answers your question.

Rachael, itison Customer Support, 09:18, 06/10/21

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I have tickets to attend this Friday evening at 5pm but I forgot to add on a ticket for an under 3 to attend. Is it possible to add her on?

Nicola, 18:34, 31/10/23

Hi Nicola,

Thanks for getting in touch!

Not to worry - children under 3 go free and don't require a ticket.

I hope this helps and that you have a great time!

Wallis, itison Customer Support, 18:47, 31/10/23

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Do you have a question about a different deal?

Try visiting our Help Centre for help, or email us at support@itison.com and we'll be happy to help.

Check out the full GlasGLOW FAQs here.

Tickets are valid only for your specified slot.

Duration: at just over one mile, the route is bigger and better for 2019! Depending on how long you spend at each feature, the event typically takes between 60-90 minutes.

Great for all ages; under 3s go free but still require a ticket. Children are classed as 3 - 15 years.Prams are permitted, however we recommend baby carriers as paths are narrow and one optional area is only accessible by steps.

Some areas along the route include strobe-style/flashing lights which may be unsuitable for those with photo-sensitive epilepsy.

Outdoor event - remember to dress for the weather! If you want to get into the Halloween spirit, dressing up is more than welcome.

Bringing food and drink is not permitted; food and drink will be available to buy onsite.

Alcohol is not permitted but you'll be able to grab a drink at the bar (subject to licence).

Please note, last orders at the bar is 9:45pm. If you’re attending one of our late time-slots and you're planning to enjoy a drink at the bar, we'd recommend you visit this area early - the site is open until 10:30pm so you'll have plenty of time to explore the rest of GlasGLOW afterwards!

Toilets will be available and located along the route at multiple points.

Small bags are permitted.

Accessibility: Wheelchairs and mobility scooters are permitted but please note that parts of the route are narrow and there are some inclines. World X is an optional area which is only accessible by steps. If you have any queries, please contact glasglow@itison.com.

No pets permitted due to high volumes of footfall and flashing lights which may upset some animals; assistance dogs only.

The event finishes and site closes at 10.30pm every night. Entrance gates will close at 9.30pm (15 minutes after the last entry slot).

Parking is extremely limited in the West End so the best and easiest way to GLOW is by public transport. There are loads of great hassle-free ways to get here - check GlasGLOW for more information on transport options.

Multiple purchases permitted.

Tickets can be presented on mobile device or printed for redemption; please show your ticket on arrival.

Ticket is non-refundable unless event is cancelled.

Ticket is not exchangeable for cash or valid with any other offers.

Images used for illustrative purposes only.