Hi,
I am interested in attending this event with my son. I am his carer and wanted to check if I just need to purchase a child's ticket the same as I did the for GlasGLOW event?
Also I would be looking to book a car parking space as I have a disabled badge for my son.
Thanks

10:17, 01/10/19

Hi there I just tried to buy 2 adult and 2 kids tickets it would only let me buy 2 tickets so I bought the adult ones thinking I could go back and buy the kids tickets but that time is sold out?what should I do?

17:07, 01/10/19

I have just purchased 2x adults 2x kids but the code for my purchase isn't showing up on my phone ??

17:12, 01/10/19

Do carers of children With DLA award go free?

Gordon, 17:17, 01/10/19

I have tried this twice but have no confirmation of payment. Please could you contact me via email

17:42, 01/10/19

I have bought 4 tickets however I have received no email confirmation? Can you advise? Thank you

19:17, 01/10/19

Hi i didn’t think tickets went on sale until
2nd October at 7.30am

19:27, 01/10/19

Hi,
I put purchased tickets this morning but forgot to add on my 2 and half year old. When I went back to purchase it wouldn't let me proceed as his is free and it tells me I need to buy another adult ticket, can you help.
Thanks

19:29, 01/10/19

Hi i have just got 3 tickets i need a under 3s ticket i didnt know they had to have a ticket now it is not letting me get a ticket

Julie, 19:35, 01/10/19

I have managed to select tickets for Thursday 12th at 7pm and also at 7.15pm for 4 adults 1 child and 1 under 3 however the site has crashed both times once i have entered my payment details.... i dont want ro put it in a 3rd time as dont want to be charged 3 times but also dont want to lose my tickets.... HELP!

07:56, 02/10/19

Have booked tickets firstly for 11th dec then the 5th dec get all the way through after picking times and enter bank details click to buy now and goes to an error page. Absolutely disgusted that after getting through on 2 occassions I have no confirmation whether I have tickets or not....whether you have taken my money or not and now I do npt want to try again

Arlene, 07:57, 02/10/19

Why were there tickets on sale 1st despite advertised as 2nd? I realized this at 6am, and early slots were sold out. at official sale time once the server stopped crashing there were still no further early slots available??

ashley, 08:22, 02/10/19

Will more tickets be made available....tried to buy at 8am this morning as tickets just on sale but all early evening slots gone and late evening no use for wee ones

geraldine, 08:26, 02/10/19

As these tickets are early bird ones, will there be more coming at a later date?

If these are the early bird tickets how have people been able to buy them last night?

08:29, 02/10/19

Will there be more tickets going on sale at some point? If so what date do the tickets go on sale ?

08:29, 02/10/19

Hi, I have just purchased two tickets for Tuesday 17th December at 1745. However once I played, the page reverted back to the original home page. I have not received any booking confirmation. Is so I know if my sale went through? Thanks.

08:34, 02/10/19

Absolutely disgusted at the organisation and legality of ticket sales. Heavily advertised as available from 7.30 am 2nd October but all early evening slots already gone due to some people being able to buy last night. I needed an early slot for my young grandson as we would be travelling home some distance afterwards and he has school the next day. Very underhanded way of doing leaving so many young people disappointed.

denise, 08:42, 02/10/19

When will the rest of the tickets go on sale ?
Thanks

jane, 08:45, 02/10/19

I finally managed to get the 5 adult tickets and 4 children tickets for the time and date i wanted only to have my overseas visa card rejected by your site when it came to payment. When i managed to get a UK card sorted all the dates and times suitable were sold out!!! Is my visa card going to prove an issue when the rest of the tickets are released as coming from the other side of the world this is on our wish list?
l

Sharon, 08:53, 02/10/19

Hi when does general sale go on sale. We are only visiting Friday 13th or Saturday 14th and the times left are too late for my daughter :)

09:04, 02/10/19

Hi
Will there be more tickets available at a later date as see the ones currently on sale are early bird

Vonnie, 09:05, 02/10/19

Hi
Will there be more tickets released as see ones currently on sale are early bird

Vonnie, 09:07, 02/10/19

When do non early bird tickets go on sale to the public. My husband is disabled and the times available are too late for him

Angela, 09:31, 02/10/19

Will there be a release of more tickets later?

09:39, 02/10/19

Good Morning, I tried to purchase tickets for my grandchildren for any day for an early slot but without any luck! Will further tickets become available in the future? Thanks

Janet, 09:44, 02/10/19

Hi I've got four adult and five children's tickets and I'd like to know how you buy tickets for the snow disco and when they will be on sale.

Thanks Fiona

09:51, 02/10/19

Hi is it only the snow disco that's not included in the price, can you pay for the snow disco on the night thanks

09:55, 02/10/19

Hi
Whilst not wanting to put yet another disgruntled post on here, it does seem to have been unfair that a limited number of tickets were available last night when you quite clearly advertised that early bird tickets were available from 7.30am this morning. Nothing mentioned about availability last night.
My question, like some others here, is that whilst the offer just now is for 'early bird' tickets, will there be then a general sale with more date and time options available? Most people with families like myself will be looking for early to mid evening slots especially at weekends, so it would be useful to know if this is something we should watch out for?
Thanks

10:14, 02/10/19

Tickets are sold out for the time slots suitable for my children and travel home, when do the next lot of tickets go on sale and how much will they be?

10:17, 02/10/19

I have managed to get my tickets after several times crashing and getting to checkout then saying no tickets, absolute nightmare tbh. I get there were early bird tickets but this clearly wasn't advertised enough. Site wouldn't even let me on at 7.30 this morning and I was trying since 7.15 - finally got 9pm tickets which to be honest is later than I would have liked but can I ask is all the the other stuff (outside, silent disco etc) available to access before our 9pm time slot? Thanks

Lysette, 10:18, 02/10/19

Is there a discount for consession ticket holders, & dissable persons

Amelia, 10:19, 02/10/19

Will there be more tickets on sale for the sold out times as my kids are abit young for the later times. Thanks.

Suzanne, 10:20, 02/10/19

is this the only tickets that will be on sale for this?

Gail, 10:35, 02/10/19

When do the tickets for the snow disco go on sale?

11:09, 02/10/19

What a shambles. The whole entire time it's been advertised early bird tickets 2nd nothing about pre sale nonsense. Now there are no tickets left and later times like 9pm onwards just aren't practical with children. I'm hoping that someone in management is going to sort out this by adding earlier times or more dates. Been on the site from this morning and every date sold out thanks to the pre sale with no mention of it before. Terrible.

11:17, 02/10/19

I’m gutted! Heard tickets were going on sale for this this morning, and was looking forward to a Christmas treat for my kids. I did log on ASAP but looks like the sat/sun/mon pre Christmas are already sold out. We’re only in Glasgow that weekend, so wondered if this relates to early bird tickets only, and if/when later release tickets will be available...?

Hazel, 11:20, 02/10/19

Will there be any more tickets issued? Or once sold, thats it?

Andrea, 11:35, 02/10/19

Hi,
Could you please tell me when you anticipate the full price tickets are available from,Thankyou,
E.Watson

11:57, 02/10/19

Hello can you tell me what the exclusive discount was on this please ?

'Limited early bird tickets with an exclusive discount'

Thanks
Christine

christine, 11:59, 02/10/19

after picking date cant scroll down to pick times...tried a few times..help

suzanne, 12:20, 02/10/19

Is the show a separate ticket from the tour and if so how do I get them as I have already bought the tickets for the tour

12:25, 02/10/19

Hi, if I purchase a ticket for 10:15, can I access the outdoor area before my time slot? I noticed that the outdoor area closes at 10:30, thanks

12:40, 02/10/19

Is the Santa's secret show a separate ticket from the tour if so how do I buy them as I already have 8 tickets for the tour

12:40, 02/10/19

Disgraceful - I don't think ITISON understand the term 'Early-Bird'. Misleading and very disappointing.

Christine, 12:44, 02/10/19

Hello - if the early bird tickets are mostly gone ( earlier times) - when are you releasing the general sale tickets?

Elizabeth, 13:06, 02/10/19

I have tried to buy tickets but unfortunately my payment did not go through. I have tried phoning various times but have been unable to get through. I would appreciate if someone could contact me regarding this. Thank you.

Laura, 13:39, 02/10/19

How long does the show last ?

Giuseppe, 13:47, 02/10/19

Can you tell me when the silent disco tickets go on sale please thanks

Heather, 13:51, 02/10/19

is there a helpline phone number? I have been promised a "sensory guide for the event in consultation with the National Autistic Society" but tix now on sale. Are you seriosuly asking parents to buy tickets without the info re autism friendly hours? please do not direct me to the email address is i just get messages that are exact same as website info (above)

Simon, 14:24, 02/10/19

Hi I thought I purchased tickets this morning, It seemed to accept my bank details etc but I have recieved no email confirmation and I can't see the tickets in my account. I have tried emailing you but have had no response yet.

14:52, 02/10/19

Hi, like many i tried from 730 this morning and site was down/crashed. Will you be releasing more tickets for other days and/or earlier time slots? Really disappointed not to get tickets :( Thanks

15:49, 02/10/19

Hi there
I noticed that the additional information suggests going to the outdoor earlier if late tickets have been purchased. I have purchased tickets for 9pm for me and my children. Would we be able to access the outdoor activities beforehand?

Gillian, 16:11, 02/10/19

Hello, this looks like a pre sale link, can you tell me when general sales will be available, and where these can be purchased? Many thanks

Eve, 17:10, 02/10/19

Hi, I noticed the Silent Snow Disco isn't included in the ticket price. How much extra will this cost?

Rosalynn, 21:31, 02/10/19

Hi, I've 2 tickets for 8th dec at 9.30. I need another ticket but the slot is sold out. Theres a slot 15 minutes later. Could I book that and all go round together

Kirsty, 22:11, 02/10/19

Hi will any of the earlier slots become available to buy again? I have a two year old and two month old but was only able to get tickets for 21.45 on the 16th despite setting my alarm prior to tickets going on sale, as the website crashed. Also I didn't select two tickets for kids under 3 during my panic.
Thanks for your help, Lindsay

07:19, 03/10/19

This event is a shambles its saying sold out which i dont believe your playing withthe customer ...only 9.45 onwards time to sell ..this is a child's venue who is going to take them out at this time off night shameful

Jacq, 07:30, 03/10/19

Hi, I was wondering if there will be more tickets released for this event?
Thanks

Shona, 08:35, 03/10/19

Hi there, I’m wondering if there will be a chance to get any more tickets at an earlier time? Or are they all sold out?

Sean-Lee, 10:41, 03/10/19

Are there more tickets getting sold? Theres no way I could take my kids so late as they are so young

Jennifer, 11:13, 03/10/19

Hi I was on itison since 7.30 on 2nd Oct and constantly got out of I do order loads from yourselfs and have called u to make sure I definitely got these as it was a Xmas family gathering which my family managed to get apart from myself I needed 2adults & 3 kids I am and kids are so upset and disappointed with this .i have bought loads from itison recently..we were meeting here with family on 22nd nov 7.15 do u know if any more tickets will become available please .people have been saying they also went on sale day and night before .kind regards

12:40, 03/10/19

Hi when and how you can buy tickets for silent disco, and how much are they? I already bought tickets for elfingrove but silent disco is not included

16:02, 03/10/19

HI I tried to buy an adult and a child ticket it would only let me buy an adult ticket I am now unable to go back and but a child ticket what am I able to do refund mine for another time or can a child ticket be added please

jill, 16:46, 03/10/19

Hi I see these are early bird tickets ....will there be any further release of tickets
Can I join a waiting list for any returned tickets ?
I see you are opening further dates how and when are these variable?

Karen, 17:48, 03/10/19

Hi, my family have unfortunately been unlucky to purchase any tickets for Elfingrove. We have young children so 9pm onwards slots are not suitable. We have read today that the dates are being extended. Are you able to confirm this & if true when these tickets will be released please.
Can I also let u kno that I clicked into a link abt ticket info on ur Elfingrove site last nite & it said “more dates available “ it was only when I went to confirm booking that Glasglow showed up. It somehow took me to that booking page . I stupidly had told the kids I had got tickets by that time. Just wanted to bring it to ur attention. as know errors can unfortunately be mistakenly made these days online.
Kind regards
Pamela.

Pamela, 18:07, 03/10/19

If you have tickets for late evening entry can you visit outdoor area with food before? If you go in after 9pm then outdoor area closes at 10:30pm

Shawn, 18:23, 03/10/19

I just bought 5 tickets for the 16th Dec @ 9.45 I was wondering if I can change for 21st Dec at 9.45 thanks

19:22, 03/10/19

I understand you are releasing other dates for Elfingrove. When can these be booked?

22:18, 03/10/19

Hi, I was just looking to see if there will be any other dates added to this event?

Kathleen, 07:50, 04/10/19

Hi I have bought tickets for Friday 13 th for 10.30 show. What is the earliest can we go to the museum to look around. As it closes at midnight. Thankyou

Heather, 00:16, 05/10/19

Hi there I just bought 4 tickets 2 adult 2 kids for 8th Dec at 7pm. I note the money has not come off my bank account , can you advise why this has not happened?

ann, 11:23, 07/10/19

Hi I've bought tickets and had them emailed to me and I now can't retrieve them???????

Mark, 20:14, 07/10/19

Hi. I have purchased 4 tickets for the 8th Dec at 18.15. Can I change the date of my visit?? Just found our I am indeed working that day and cannot attend
Thanks

21:26, 07/10/19

If our slot is 10pm, when can we arrive before hand to see things and buy food etc before the tour?

Julie, 21:39, 07/10/19

Hi
I've just purchased 4 tickets for 17.45 on 29th December but after I processed my payment I didn't get a confirmation. Please could you check I have got my tickets ok?
Thanks
Nicola Ostle

Nicola, 12:20, 08/10/19

We have a late slot can we come before to the outside area

22:19, 08/10/19

I have booked the last slot what time is it opened for us so we can enjoy the whole event.my husband has a blue disable badge. Thankyou.

Heather, 11:31, 09/10/19

Good evening. I have purchased tickets for Friday 13 th Dec. My husband had a blue badge holder. Where do you get the information on parking.thankyou for any information given. From heather

Heather, 23:31, 09/10/19

Hi there. I have purchased 4 adults and 2 kids tickets but accidentally have forgotten to book 2 free pre 3 years old tickets. I cannot obviously go back as it sold out. I have also sent an email about it. Can you help???

11:36, 10/10/19

Hi

What dates and times is the £10.50 price available?

13:16, 05/11/19

Hi, Can you please let me know when the tickets for the Silent Disco will be available for sale?
Many thanks Liz

09:09, 06/11/19

I booked yickets 8.30 27th december. Cant find email

Isabel, 10:45, 11/11/19

Hi Iam trying to buy tickets for the snow globe and it will not let me for the 30 of December

13:53, 13/11/19

Hi
My family and I are attending Elfingrove on Friday 3rd January at 6pm but we need 1 more adult ticket! Can anyone help?
Thanks

Diane, 07:51, 15/11/19

I am interest in the Elfingrove experience I am a carer and have Glasgow carers card would I be eligible for discount please

18:19, 18/11/19

Hi

i am still waiting my tickets

could you please look into this?

kind regards
Maria Alevizou

Maria, 11:04, 23/11/19

Hi my slot is 8.15pm. I was hoping to come an hour earlier to visit the outdoor area but notice small print says no earlier than 15mins before allocated time slot?. This will mean my kids eating really late. How early will we be able to come, please confirm?
Thanks.

07:33, 26/11/19

Will any more tickets be going on sale? Thx

11:21, 30/11/19

Hi, can you use a camera inside the event? Thanks

Morag, 20:57, 04/12/19

Hi, could I use an adult ticket for a child?

23:14, 04/12/19

I'm booked for weds 18 Dec at 6pm and need a disabled space for blue badge. Can I book a disabled space please?

Julie, 21:39, 05/12/19

Just read a bad report about this show and people asking for returns. A friend has bought a ticket for me.
Will it be possible to get a refund if the show is as disappointing as reported in the Express

Anne, 21:29, 07/12/19

Hi
We are booked to come at 9pm on Thursday is there anyway we come along earlier or do we need to stick to our time slot ?

22:33, 16/12/19

Hi, is the outdoor event open tonight?
Thanks

Claire, 17:12, 18/12/19

Hey,

Is there any chance you can arrive and be let in earlier than the allocated slot?

Hope, 11:53, 20/12/19

I have purchased 4 adult tickets and 2 child tickets for Monday the 30th December at 8:30pm. However 2 of the adults have dropped out. Am I able to take children and use the adult tickets for them?

Many thanks
Holly ward

23:22, 27/12/19

Hi, is there one ticket available for 1815 tomorrow?

Emma, 13:24, 04/01/20

please can you tell me how to be put on the list for next year?

13:43, 25/09/21