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I have bought two deals for the Murder Mystery night at Fishers Hotel Pitlochry by mistake will I be able to cancel HHNMLQ-0032 . Thanks MReid
Maggie, 11:10, 15/07/19
Hi Maggie,
Thanks for getting in touch.
I’m really sorry, but I'm afraid we can’t refund event tickets unless the event is cancelled. If it helps though, I’m happy to let you know these tickets are transferable between people. If you can’t make it to the event yourself, you’re welcome to perhaps give your tickets to a friend or family member to use instead.
I hope this helps.
Courtney, itison Customer Support, 11:16, 15/07/19
When does this deal expire from Itison - I only ask as hoping to buy as a Xmas present but not until nearer September? Jenna Hutchison
Jenna, 21:25, 18/07/19
Hi Jenna,
Thanks for getting in touch!
I'm afraid there isn't really a set off-sale date, as this is usually based on ticket sales, however these deals do tend to be quite popular, and I can't guarantee the event won't sell out before then.
I'm happy to let you know Fisher's Hotel do run these events regularly, so hopefully you're able to get tickets for a future event if you miss out on this instance.
I hope this helps!
Wallis, itison Customer Support, 09:31, 19/07/19
Hi I want to buy this as a Xmas present but unsure what date would suit them. Just want to confirm that I can buy it and then my sister can choose what date suits them when they get it as Xmas present. Thanks
Gill, 19:47, 06/08/19
Hi Gill,
Thanks for getting in touch.
I can confirm a date will need to be selected for this event before completing your purchase.
I hope this answers your question though.
Rachael, itison Customer Support, 09:00, 07/08/19
Do I need to call hotel to confirm?
Can we have a twin room instead of double?
Tabitha, 16:14, 20/08/19
Hi Tabitha,
Thanks for getting in touch!
I can confirm you'll be able to redeem your tickets via phone immediately after purchase. This deal is valid for a standard double or twin room, just let the hotel know what you'd prefer when making your booking.
I hope this helps!
Rachael, itison Customer Support, 16:25, 20/08/19
In the small print it says ‘card details will be required when booking, no payment required’. The money was taken out of my account two days later.
Helen, 09:54, 27/08/19
Hi Helen,
Thanks for getting in touch!
I'm sorry for the confusion, but I can confirm payment will be taken when you buy a ticket from the itison website.
You'll then need to go ahead and make your booking with Fisher's Hotel, and card details will be required when booking your stay, but the hotel won't take any further payment.
I hope this clears things up for you!
Courtney, itison Customer Support, 10:13, 27/08/19
Hello
Is this price each or for two people?
Marsha
Marsha, 10:28, 01/09/19
Hi Marsha,
Thanks for getting in touch!
I'm happy to confirm each voucher is valid for two people.
I hope this helps!
Gillian, itison Customer Support, 10:52, 02/09/19
Hi there. Is the murder mystery interactive or do we just watch ? It’s not very clear exactly what goes on. Would welcome more details please.
Elizabeth, 10:31, 11/10/19
Hi Elizabeth,
Thanks for getting in touch!
For more information on the event itself, please contact Fisher's Hotel directly on 01796 472000 and they'll be happy to advise.
I hope this helps!
Gillian, itison Customer Support, 10:42, 11/10/19