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arethese for the golden circle?
sara, 10:19, 16/02/23
Hi Sara,
Thanks for getting in touch!
I can confirm these tickets are for General Admission only.
I hope this answers your query though.
Wallis, itison Customer Support, 10:43, 16/02/23
I’m just wondering if I have to redeem the code or are the barcodes to be used when entering the event on the day?
13:16, 16/02/23
Hi there,
Thanks for getting in touch!
I can confirm advance booking is not required, just make sure to bring along your itison ticket on the day for entry.
I hope this helps!
Courtney, itison Customer Support, 13:33, 16/02/23
Is there any James tickets
17:53, 19/02/23
Hi there,
Thanks for getting in touch.
I'm afraid the James tickets are now sold out and we're unable to sell any more tickets.
If it helps there are still weekend tickets available which are valid for James and Bastille.
I hope this helps.
Hannah, itison Customer Support, 17:59, 19/02/23
Just checking I can still enter with these tickets when they haven't been bought through ticketmaster as never seen this before? Do we just show the barcode upon entry? Thanks 👍
Allyson, 22:00, 28/05/23
Hi Allyson,
Thanks for getting in touch!
I'm happy to let you know for this event you can use your paperless ticket from your itison account on any mobile device and printed vouchers are also accepted.
I hope this helps!
Hannah, itison Customer Support, 09:12, 29/05/23
Thank you most helpful. Do u get a band if u have the weekend ticket?
Allyson, 19:56, 29/05/23
Hi Allyson,
Thanks for getting in touch!
I'm happy to let you know you just need to show your code again.
I hope this helps!
Fiona, itison Customer Support, 10:23, 30/05/23
I’ve already bought 2 vouchers for Bastille on 29 July through itison. Am I able to upgrade to include James on 28 July?
18:50, 23/06/23
Hi there,
Thanks for getting in touch.
I'm afraid we can't exchange or upgrade event tickets.
I hope this answers your query.
Rachael, itison Customer Support, 09:37, 24/06/23
how can I recover lost tickets?
Alistair, 22:54, 21/07/23
Hi Alistair,
Thanks for getting in touch!
You're welcome to contact our support team directly via email at support@itison.com and we'll be happy to help trace your tickets.
I hope this helps in the meantime.
Rachael, itison Customer Support, 09:29, 22/07/23
what if i’m selling my ticket to
someone? how do i get it to them?
kara, 20:03, 25/07/23
Hi Kara,
Thanks for getting in touch.
I'm sorry you can't make it to the event yourself, but it's no problem to pass your ticket to someone else to use instead.
You can simply forward the tickets via email to someone else to use. If you are having trouble locating your tickets get in touch with us at support@itison.com and we will be happy to re-send.
I hope this helps.
Phoebe, itison Customer Support, 10:40, 26/07/23