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I ve just booked And noticed the 2 child tickets were free, is this correct? Is that because they don’t come with a gift? Seems a lot to pay £18.50 for a gift? Just wanted to check I ve booked correctly
Laura, 09:17, 03/09/18
Hi Laura,
Thanks for getting in touch!
I can let you know children up to 1 year go free but still require a ticket and must sit on parent's knee / high chair during dining.
Children over 1 but under 12 require a ticket and this is charged at £15 per person, and adult tickets are £18.50 each.
If you'd like to double check your order is suitable, just drop us a line on support@itison.com and we'll be happy to look into this for you.
I hope this answers your query.
Ruth, itison Customer Support, 09:44, 03/09/18
I ve just booked And noticed the 2 child tickets were free, is this correct? Is that because they don’t come with a gift? Seems a lot to pay £18.50 for a gift? Just wanted to check I ve booked correctly
Laura, 09:17, 03/09/18
Hi Laura,
Thanks for getting in touch!
I can let you know children up to 1 year go free but still require a ticket and must sit on parent's knee / high chair during dining.
Children over 1 but under 12 require a ticket and this is charged at £15 per person, and adult tickets are £18.50 each.
If you'd like to double check your order is suitable, just drop us a line on support@itison.com and we'll be happy to look into this for you.
I hope this answers your query.
Ruth, itison Customer Support, 09:44, 03/09/18
Hi is the food provided only for children or are adults also able to eat?
Scott, 11:06, 03/09/18
Hi Scott,
Thanks for getting in touch!
I can let you know all accompanying adults must also purchase a ticket and will receive a meal, too.
I hope this helps!
Ruth, itison Customer Support, 11:34, 03/09/18
Hi I’m looking to buy tickets, I have a child under 1 and I noticed he also needs a ticket but is free, how do I select his free ticket as I can’t see an option to do this, thank you x
Stacey, 12:43, 05/09/18
Hi Stacey,
Thanks for getting in touch!
I'm happy to let you know Infant tickets are available to order at the checkout page once you've selected Buy Now. If you're not seeing this as an option, it may be we've sold out of Infant tickets for your chosen date and time.
I hope this answers your query.
Ruth, itison Customer Support, 12:53, 05/09/18
Thank you, can I check is it once I’ve put in my payment details and clicked compete order that I will see the option to add an infant? As I have selected a few dates and can’t see that option. Didn’t want to complete the order incase it didn’t show up on that page. X
Stacey, 19:13, 05/09/18
Hi Stacey,
Thanks for getting back in touch!
I'm afraid we don't have any more infant tickets available at the moment, but we're double checking with the venue if there's another way you can arrange these. We'll be back in touch as soon as we have more info!
Gillian, itison Customer Support, 17:30, 06/09/18
Thank you, will hear back when you speak to the venue, he wouldn’t be eating as he’s too young so I’m the venue could work something out for babies x
Stacey, 17:39, 06/09/18
Are there any infant tickets left for any of the dates?
09:18, 06/09/18
Hi I’d also like to check this as every date I click on I can’t see an option to add an infant xx
Stacey, 12:11, 06/09/18
Hi there,
Thanks for getting in touch!
I'm afraid we don't have any more infant tickets available at the moment, but we're double checking with the venue if there's another way you can arrange these. We'll be back in touch as soon as we have more info!
Gillian, itison Customer Support, 17:30, 06/09/18
Hi! I’ve just purchased tickets for myself, husband and 6 year old. But we will also have a 2 month old with us and it says we need a ticket for under 1’s but there was no option to add this! Thanks in advance!
Kerry, 21:47, 10/09/18
Hi there,
Thanks for getting in touch!
I'm afraid we don't have any more infant tickets available at the moment, but we're double checking with the venue if there's another way you can arrange these. We'll be back in touch as soon as we have more info!
Ruth, itison Customer Support, 16:38, 11/09/18
Do children under one get a gift?
Celia, 01:16, 14/09/18
Hi Celia,
Thanks for getting in touch!
I'm afraid under 1's won't receive a gift.
I hope this answers your question though!
Gillian, itison Customer Support, 09:20, 14/09/18