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Hi I was about to Buy the voucher as I'm getting married in April 2018. However just noticed the voucher is valid until Feb 2018? I'm getting married in April 2018, does the voucher mean I couldn't use it for then or does it just need to be booked by Feb?
Thanks
Natalie, 08:35, 22/03/17
Hello there,
Thanks for getting in touch!
I can confirm you'll only be able to receive your cake until Wednesday 28th February 2018, and your booking should be made by the 28th November 2017.
I'm sorry this means the deal won't be suitable for you, however we'll hopefully be offer you another more suitable deal in future!
Gillian, itison Customer Support, 09:14, 22/03/17
What happens if i book this and my date isnt available ?
Kirsty, 08:48, 23/03/17
Hello Kirsty,
Thank you for getting in touch.
Should you be unable to secure a booking of your choice, a full refund can be requested within 14 days of the vouchers purchase.
I hope this helps!
Jenny, itison Customer Support, 09:12, 23/03/17
Im getting married in Edinburgh on a Sunday inSeptember this year - are you able to deliver and set up the cake for us?
Tracey, 15:33, 27/03/17
Hello Tracey,
Thanks for getting in touch.
Delivery within mainland Scotland is available for a £30 surcharge with this voucher and this includes set up on the day of your wedding, subject to availability - please raise your request at the time of booking.
I hope this helps!
Jenny, itison Customer Support, 16:00, 27/03/17
Hi,
I am about to buy the voucher but I want to make sure that the cake will be in good conditions on Saturday the 3th of March 2018 that is the date of our wedding.
What do you recommend? Is the cake going to be in good conditions by that time If we collect it from the Cake shop on the 28th and we put it on the fridge until the date of the wedding??
Thanks.
Kind regards,
Nath
Thanks
11:08, 04/04/17
Hello,
Thanks for getting in touch.
Please contact 3D cakes directly to discuss storing and the life span of the cake after collection and they'll be happy to advise.
Contact information for all venues can be viewed at http://www.3d-cakes.co.uk/index.php/contact-us.html
I hope this will help!
Jenny, itison Customer Support, 11:17, 04/04/17
looking for a 3 tier sponge l love a bit of dimonty on the cake
Lorraine, 19:38, 11/04/17
Hi Lorraine,
Thanks for getting in touch - I love a bit of sparkle too!
If you'd like to have a 3 tier cake, please just make sure to select this voucher option at the checkout. Any extras you'd like to add should be discussed with 3D cakes directly once you've placed your order.
I hope this helps!
Ruth, itison Customer Support, 09:59, 12/04/17
Hi my daughter is get married on the 5th August this year, do I still have time to order?
Donna, 13:36, 20/04/17
Hi Donna,
Thanks for getting in touch!
I'm happy to let you know this voucher is valid until Wed 28 Feb 2018, so it can be used for an August wedding.
I hope this helps!
Gillian, itison Customer Support, 14:02, 20/04/17
Can it be substituted for a birthday cake ???
Thomas, 09:40, 26/04/17
Hi Thomas,
Thanks for getting in touch!
Although we're advertising this as a wedding cake, you're welcome to order for any special occasion. Please keep in mind you'll only be able to choose from the advertised designs.
I hope this helps!
Ruth, itison Customer Support, 10:01, 26/04/17
Is the cake on the far right with the peony butter icing ?
Melanie, 21:06, 26/04/17
Hi Melanie,
Thanks for getting in touch!
To discuss the specifics of the cake please call 3D Cakes on 0131 337 9990 and they'll be happy to help.
Have a good day!
Ruth, itison Customer Support, 09:33, 27/04/17
Hi,
Is it possible to have a coloured ribbon of your choice for the cake?
Thanks
Helen, 15:48, 30/04/17
Hi Helen,
Thanks for getting in touch!
I'm happy to advise the wedding cakes in the photo can be created to suit your colour scheme. Any extras you'd like to add should be discussed with 3D cakes directly once you've placed your order.
I hope this helps!
Ruth, itison Customer Support, 09:23, 01/05/17